Release Deployment Analyst

CSG; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A dynamic tech company in Brazil is seeking a Release Deployment Analyst to manage change events and improve ITSM processes. The role entails liaising with stakeholders, coordinating change impacts, and utilizing tools like Jira and BMC Helix. Candidates should have at least 1 year of relevant experience and excellent communication skills. The position supports a culture of innovation and collaboration and offers various benefits including health and meal vouchers.

Serviços

Sulamerica Health

Sulamerica Dental

Meal Voucher

Child Care Assistance

Gympass

Language assistance

Digital course platform

Volunteer time off: 2 days a year

Qualificações

• 1 year of experience with Change Management/Incident Management and/or BMC Helix preferred.
• Excellent communication and collaboration skills.
• Ability to work under pressure, meet strict deadlines, and handle multiple projects.

Responsabilidades

• Acts as a liaison between processes and stakeholders.
• Display expertise in ITSM processes of Change Management.
• Identify and manage development infrastructure and support issues.

Conhecimentos

Communication skills

BMC Helix

Change Management

Incident Management

Excel

Collaboration

Formação académica

Bachelor's degree in MIS

Ferramentas

Jira

Remedy

Python

Jenkins

Active Directory

VMware

Linux

Windows

Descrição da oferta de emprego

Hi Im Arison Ferreira your r ecruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Notwithstanding the requirements below if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment we encourage you to apply!

We are looking for a Release Deployment Analyst who will :

Acts as a liaison between process and stakeholders.

Display expertise in the ITSM processes of Change Management.

Possess technical aptitude and desire to understand technical systems and capabilities within the BMC HELIX solution.

Communicate effectively across the business at varying levels of leadership.

Utilize influence to ensure that teams you support understand the value of Change Management to CSG and the business.

Practice Continual Service Improvement looking for ways to make existing process and workflow more efficient.

Identification management and escalation of development infrastructure and support issues throughout the change life cycle.

Assessment of risk and impact to external and internal clients resulting from change and developing mitigation approaches to the management of the risk.

Coordination with all operational and infrastructure teams required to support change through the creation and monitoring of Jira and Remedy tasks.

Provide clear communication of the change issues risk and impact to all groups affected by the change.

Coordinate and lead walkthrough conference calls with 15-25 individuals supporting weekly maintenance or quarterly release deployments.

Overall management and coordination of the change events.

Is this opportunity right for you

We are looking for candidates who have :

1 years experience with Change Management / Incident Management and / or BMC Helix is preferred but not required.

Bachelors degree in MIS or equivalent experience.

Excellent communication and collaboration skills.

Ability to consult with internal stakeholders and assist them in defining their needs based on product technology and industry knowledge.

Ability to work under pressure meet strict deadlines and conduct multiple projects simultaneously.

Ability to operate office software applications with focus on Excel.

Perks & Benefits

Sulamerica Health

Sulamerica Dental

Vidalink

Food / Meal Voucher

Child Care Assistance

Day off : on birthday

Gympass

Language assistance

Digital course platform

Volunteer time off : 2 days a year

Location(s)

Brazil Remote

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and / or testing processes.

Our Guiding Principles

Impact : Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity : Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to the meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience

IC

Key Skills

Jenkins,Python,Active Directory,VMware,Engineering,Tcp / IP,Deskstops,OS,Windows,Database,Linux,Java,Troubleshoot,Technical Support

Employment Type

Full-Time

Experience

years

Vacancy

1