Product Support Engineer - Partner Relations

Zoho; Propriá; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global software company is seeking a Product Support Engineer to provide essential technical support to partners in Brazil. The ideal candidate will have significant experience in CRM platforms like Zoho and Salesforce, along with advanced problem-solving skills. This role involves diagnosing integration issues, assisting in onboarding, and collaborating on technical projects. Fluency in English and a proactive approach are a must. Join a dynamic team dedicated to enhancing partner relations.

Qualificações

• Previous experience in Application Support or other technical roles.
• Proven experience in implementation or technical support for CRM platforms.
• Fluent in English (reading, writing, speaking).

Responsabilidades

• Act as the main technical point of contact for partners.
• Provide technical support for Zoho Services to partners in Brazil.
• Diagnose and resolve technical issues related to integrations and customizations.

Conhecimentos

Strong team player

Self-motivated

Analytical skills

Proactive problem-solving

Ferramentas

Zoho

Salesforce

Microsoft Dynamics

HubSpot

Zendesk

Descrição da oferta de emprego

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Role : Product Support Engineer - Partner Relations

Level : Specialist

Job Location : Florianópolis, Santa Catarina, Brazil

We are looking for a Partner Support Agent (specialist level) with solid experience in CRM and Help Desk platforms to work in a dynamic corporate environment, supporting our partners in solving complex issues and adopting technological solutions. This position is responsible for providing L2 and L3 technical support, collaborating closely with internal and development teams to ensure excellence in Zoho’s partner service experience.

Responsibilities :

• Act as the main technical point of contact for partners;
• Provide technical support via email, chat, and calls for Zoho Services to Zoho Partners in Brazil;
• Diagnose and resolve issues related to integrations, automations, and system customizations;
• Support onboarding and implementation teams during technical transitions;
• Participate in technical meetings with process stakeholders;

Document solutions and contribute to the internal knowledge base.

Mandatory Requirements :

• Strong team player;
• Dedicated professional willing to provide extended support to Zoho Partners and Customers;
• Self-motivated and able to work under pressure;
• Previous experience in Application Support or other technical roles;
• Proven experience in implementation or technical support for platforms such as :
• Zoho, Salesforce, Microsoft Dynamics, HubSpot, or Zendesk;
• Advanced knowledge of integrations, APIs, automations, and platform customizations;
• Fluent English (reading, writing, and speaking);
• Strong analytical and proactive approach with the ability to solve complex technical problems.

Nice to Have :

• Certifications in any of the mentioned platforms (e.g., Zoho CRM Certified Admin, Salesforce Admin, etc.);
• Experience with Deluge, JavaScript, and SQL;
• Previous experience in projects with large companies or multinational environments.