Principal Technical Consultant – Servicenow Technology And Core Business Workflows

ServiceNow; São Paulo; Presencial; BRL 180.000 - 250.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Principal Technical Consultant. This senior role requires extensive experience with ServiceNow to lead large-scale enterprise implementations. The ideal candidate will have deep technical expertise and a strong client-facing ability, capable of guiding clients through strategic roadmaps and process improvements. Proficiency in both English and Spanish is required. This is a full-time position with no remote work options.

Qualificações

• 15+ years of experience in professional services or equivalent technical and consulting experience.
• Proven experience with ServiceNow implementations across Technology and Core Business Workflows.
• Advanced English and Spanish proficiency.

Responsabilidades

• Lead configuration design and implementation of multiple ServiceNow modules.
• Design solutions using JavaScript and various ServiceNow tools.
• Drive large-scale integrations ensuring performance and security.

Conhecimentos

Client-facing skills

JavaScript

Consultative problem-solving

Technical expertise

AI integration

Descrição da oferta de emprego

What you get to do in this role:

We are seeking a highly experienced Principal Technical Consultant in ServiceNow with a proven track record of delivering large scale enterprise implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others.

This is a senior consultative role requiring both deep technical expertise and strong client-facing skills. The ideal candidate acts as a trusted advisor guiding clients through strategic roadmaps, adoption strategies, and process improvements while delivering scalable, maintainable ServiceNow solutions aligned with leading practices.

Responsibilities:

• Lead the configuration design and implementation of multiple ServiceNow modules with hands‑on technical expertise
• Design and optimize solutions using JavaScript, Flow Designer, Playbooks, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Knowledge Management, Service Portal, Employee Center, and platform automation features
• Drive large‑scale integrations with high data volumes ensuring performance, security, and maintainability
• Apply best practices in platform governance, performance optimization, and maintenance including upgrades and patching cycles
• Act as a trusted advisor on adoption strategies, process improvements, and alignment with ServiceNow leading practices
• Lead workshops, define current and future state processes, and ensure solutions achieve business outcomes
• Oversee and validate development work from partners or customer teams ensuring quality and adherence to technical standards
• Collaborate across functions including BPCs, architects, project managers and business consultants to deliver high value outcomes
• Mentor and coach junior consultants and contribute to organizational knowledge and leading practices
• Drive strategic conversations with senior client stakeholders and serve as a thought leader in the industry

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making or problem‑solving; this may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights or exploring AI’s potential impact on the function or industry.
• Advanced English and Spanish proficiency
• Fifteen years of progressive experience in professional services or equivalent technical and consulting experience
• Proven hands‑on experience in ServiceNow implementations across Technology and Core Business Workflows
• Advanced development skills in JavaScript, including scripting with Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and customizations
• Experience with Flow Designer, Playbooks, Knowledge Management, Service Portal, Employee Center, and platform automation; strong experience with large‑data‑volume integrations using ServiceNow native and custom approaches
• Solid knowledge of platform performance, governance, maintenance best practices and technical architecture
• Deep expertise in at least three ServiceNow modules; demonstrated experience driving adoption, client engagement and strategic roadmaps
• Experience evaluating and leveraging AI‑powered workflows and automation for business outcomes
• Nice to have ServiceNow certifications including CTA, CSA, CAD and two or more CIS certifications aligned to implemented workflows
• Experience with platform upgrades, patching and technical maintenance
• Knowledge of business processes related to ServiceNow modules
• Industry experience in Financial Services, Telecommunications or Public Sector
• Familiarity with architecture frameworks such as TOGAF or similar

Key Competencies and Soft Skills

Excellent written and verbal communication and executive presence; ability to manage complex client relationships and influence senior stakeholders; strong consultative and problem‑solving skills; creative, entrepreneurial, and comfortable driving initiatives independently; experience working collaboratively across global teams; ability to travel up to fifty percent as required.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, or ancestry; age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work

Remote Work: No

Employment Type

Full‑time