Part-Time English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

An international support company is looking for a Customer Support Agent to work part-time remotely. The role requires proficiency in English (C1) and offers flexible scheduling, including day and night shifts. Candidates should have experience in customer support and problem-resolution skills. The position includes benefits such as training, paid vacations, and competitive compensation. Join this global company and grow your career with a dynamic team focused on customer satisfaction.

Serviços

20 paid vacation days and 10 sick leaves per year

Training provided

Supportive management

Qualificações

• Prior experience in Customer Support managing customer relationships is a plus.
• Ability to work calmly under stressful situations.
• Ability to remain focused while working remotely.

Responsabilidades

• Respond to customer inquiries politely and promptly.
• Support customers with technical questions.
• Cooperate with development and QA teams to solve customer issues.
• Analyze and improve customer requests.
• Build customer loyalty and retention.

Conhecimentos

Proficiency in written English at C1 level

Strong problem-resolution skills

Experience with Windows OS

Ability to handle sensitive customer information

Descrição da oferta de emprego

Role Overview

Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote part‑time position.

Start date : 05.01.2026

Schedule : 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) (around 8‑10 shifts per month)

Proactively ensure uninterrupted coverage of colleagues' working hours, including night shifts, in response to client requests, particularly during vacations, sick leave, or other absences. All substitutions will be discussed 24‑48h upfront.

Benefits

At Mindy‑Support you have great opportunity to get :

• Experience in the international company working with people around the globe;

Compensation – Rates $5 / hours, one 12 hours shift - $60

• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;
• Management's attention, support and motivation.

Your responsibilities

• Politely respond to customers' inquiries in a timely manner;
• Support with technical questions;
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services, assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboards new clients via WhatsApp / Google Meet;

Qualifications and expectations

You are our perfect candidate if you :

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem‑resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

Mindy‑Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy‑Support!