Operations Manager

Tata Consultancy Services; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT services company in São Paulo is seeking an Operations Manager to oversee overall operations in Brazil. The successful candidate will plan and execute organizational objectives, manage resources, and drive operational efficiency. Candidates should have strong expertise in operational management, strategic planning, and advanced analytical skills. The company offers professional development opportunities and a diverse, collaborative environment, with benefits including health insurance and a gym plan.

Serviços

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Gympass

Free TCS Learning Portal

Qualificações

• Deep expertise in operational management and process design.
• Ability to manage multiple workstreams and priorities simultaneously.
• Advanced English proficiency required.

Responsabilidades

• Plan and deliver organizational objectives.
• Develop, implement, and optimize operational strategies.
• Monitor key performance indicators and metrics.

Conhecimentos

Operational management

Strategic planning

Budgeting

Data analysis

Leadership

Change management

Communication

Customer-centric operations

Risk management

Analytical thinking

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Operations Manager who wants to learn and transform his career.

In this role you will :

The Operational Manager is responsible for the overall operations of the country, including delivery, strategic planning and optimization.

Responsibilities :

• Plan and deliver organizational objectives, ensuring efficiency, productivity and customer experience
• Develop, implement, and optimize operational strategies and procedures
• Drive continuous improvement and operational excellence
• Monitor key performance indicators (KPIs) and operational metrics, driving improvements
• Manage the team, including hiring, performance management and development
• Manage operational budget, resources, and operational expenses
• Acknowledge receipt of project-related activities, gather requirements, plan team assignment and coordinate delivery
• Identify and mitigate operational risks
• Oversee the implementation of new technologies and systems to enhance operational efficiency

Competencies :

• Deep expertise in operational management and process design
• Strategic planning and execution
• Advanced data analysis and interpretation for operational insights
• Budgeting, financial forecasting, and cost management
• Risk management and business continuity planning
• Quality management and process improvement methodologies
• Strong leadership and team-building capabilities
• Ability to manage multiple workstreams and priorities simultaneously
• Performance management, coaching, and talent development
• Change leadership and implementation
• Strategic decision-making based on operational data and business goals
• Cross-functional collaboration and influence.
• Advanced English
• Exceptional communication, presentation, and reporting skills
• Advanced stakeholder management, including executive-level interactions
• Negotiation and conflict resolution at a strategic level
• Ability to articulate complex operational issues clearly.
• Strategic thinking and execution
• Change management
• Decision-making with a broad organizational perspective
• Visionary thinking and ability to inspire
• Results-driven and highly accountable
• Proactive and innovative problem-solver
• Adaptability and resilience in a dynamic environment
• Strong analytical and critical thinking
• Ethical decision-making and integrity
• Customer-centric approach to operations

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests. Opportunities to work outside Brazil

A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil :

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

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