Operational Specialist

Metrobi; Natal; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A local courier service startup is looking for an operations specialist based in Rio Grande do Norte, Brazil. In this role, you will monitor ongoing delivery routes and communicate with delivery drivers and shippers via phone and live chat. The ideal candidate should be proficient in English, able to work in the Eastern US time zone, and have experience in logistics or customer support. Join us to help streamline our delivery operations and ensure excellent service.

Qualificações

• Fluent in English to effectively communicate.
• Must be able to work during Eastern US time zone hours.
• Experience in logistics or customer support is preferred.

Responsabilidades

• Monitor delivery routes to ensure timely service.
• Communicate with delivery drivers to address any issues.
• Assist shippers over the phone and through live chat.

Conhecimentos

Proficiency in English

Logistics experience

Customer support experience

Descrição da oferta de emprego

What is Metrobi? Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.

About the role

As an operations specialist, you will monitor ongoing delivery routes and communicate with delivery drivers and shippers over the phone and live chat.

Requirements

• Proficiency in English
• Being able to work based on the Eastern US time zone (EST)
• Experience in logistics, courier operations, call center, customer support, or account management