Local Delivery Manager – LAM

Orange; Petrópolis; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading telecommunications provider in Brazil seeks a dedicated professional to manage service orders and customer interactions. The ideal candidate will have a strong understanding of telecommunications and customer service, with fluency in English and Spanish. Responsibilities include ensuring timely delivery, proactive order management, and serving as the main contact for local customers. Competitive benefits and a supportive work environment are offered.

Serviços

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Flexibility

Qualificações

• Solid experience in the specified local telecommunications area.
• Customer Service and Telecommunications experience are highly desirable.

Responsabilidades

• Accountable for on-time delivery of all service orders.
• Proactively coordinate, track and manage service components until delivery.
• Be the Single Point of Contact for the local customer.

Conhecimentos

Sound understanding of telecommunications

Excellent organizational skills

Customer facing skills

Fluent in English and Spanish

Formação académica

Degree/Equivalent in telecommunications field

Ferramentas

CIM tools such as SESAM, OPAS

Descrição da oferta de emprego

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• Accountable for the on-time delivery of all service orders in the assigned local country/ies.

• Meet or exceed the targets set by the management with regards to Customer Satisfaction

TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect)

Overdue Orders

Database(s) accuracy

Quality of 1st time installation

• Accountable for order management of all customer solution/service orders from the receipt of valid service requests, to the local handover as per predefined milestones

• Perform Order Validation of assigned orders with the local customer

• Help define/revise Target Delivery Date (TDD) based on the local customer’s needs/availability

• Determine adequate local entry point

• Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules.

• Accountable for timely receipt of local loops and associated equipment based on a service/solution order received.

• Resolve any ordering related issues with the Carrier or Third Party Vendor

• Establish local loop delivery dates in coordination with the overall required customer TDD.

• Proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer.

• Perform proactive Order Management to ensure the TDD is met on all orders.

• Ensure sales/provisioning databases are accurately updated at all times

• Initiate action to elevate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service

• Assess circuit orders optimizing resources (channelized circuits, mux etc…) and cost (reuse of ceased circuits for ex.)

• Manage port allocation process based

• Place and track & ensure completion of circuit orders with relevant local Carrier and third party vendors

• Lead testing of circuit deliveries with Carrier until circuit fully operational

• Be the Single Point of Contact for the local customer : provide status and progress reports, manage all related customer relationship management questions with the local customer

• Request and analyze site surveys when applicable

• Be the main point of contact for the Field engineer during the installation phase

• Assist with the various acceptance test, when applicable

• Incorporate and manage country specific requirements in the provisioning process

• Any other duties as required by manager

About you

•Sound understanding of telecommunications, messaging, hosting and security protocols and technologies• Sound understanding of circuits, hardware & associated hosting, security & messaging and the network – Network Components• Good understanding of the Service Delivery processes and organization• Good understanding of all Orange Services• Good understanding of CIM tools such as SESAM, OPAS, GPM, FILEADE etc. preferred• Good understanding of the Telco (Carrier) environment• Excellent organizational and planning skills• Detail oriented• Time management skills• Customer Facing Skills• Excellent communication and decision making skills• Independent self starter• Customer Focused• “Can Do” Attitude• Team Spirit• Fluent in English and Spanish• Degree/Equivalent in telecommunications field, preferred• Solid experience in the specified local telecommunications area• Customer Service and Telecommunications experience, highly desirable

You bring a can‑do attitude, tackle challenges head‑on and challenge the status quo with new and innovative ideas.

What we offer

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.