Lead, Technical Account Management

Paypal; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global payment solutions provider is seeking a Partner Success Manager in São Paulo to oversee the transition of merchants from Discovery to Activation. The ideal candidate will have strong technical problem-solving skills, excellent communication abilities, and relevant customer-facing experience. Responsibilities include managing key partnerships and advocating for customer needs. A balanced hybrid work model and various benefits are offered, including flexible work options, health insurance, and employee share options.

Serviços

Flexible work environment

Employee share options

Health and life insurance

Qualificações

• 5+ years relevant experience in a technical role.
• Proven track record of mastering new technologies.
• Ability to communicate effectively with various stakeholders.

Responsabilidades

• Manage the handoff of merchants from Discovery to Activation.
• Consult with merchants on integration best practices.
• Advocate for customer needs to mitigate adoption blockers.
• Implement product demos and proof of concepts.

Conhecimentos

Technical problem solving

Communication skills

Adaptability to new technologies

Customer-facing experience

API troubleshooting

Data analysis

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

JavaScript

PHP

SQL

Descrição da oferta de emprego

Description

PayPal is looking for a Partner Success Manager to lead the handoff of merchants from Discovery to Activation.

Essential Responsibilities

• Manage and close deals from a technical and operational requirements perspective
• Partner with Enterprise merchants through discovery and consulting sessions
• Implement product demos and proof of concepts
• Diagram systems connections and flow of data
• Advocate for customer needs to overcome adoption blockers
• Installation and configuration of payment APIs and commerce products
• Communicate major technical issues to merchants
• Consult with merchants and internal teams on integration best practices

Expected Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

Preferred Qualifications

• Relevant customer‑facing, technical work experience.
• Technically minded, with a proven track record of adopting and mastering new technologies and tools.
• Confident communicator – equally comfortable speaking to a merchant CEO, CTO, or development team.
• Demonstrated knowledge of web technologies and ability to learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.
• Troubleshooting experience with API calls (SOAP, REST, GraphQL)
• Understanding of basic SQL commands and data analysis
• Prepared to be on call to assist with out‑of‑business hours escalations, collaborating with other support teams.

Subsidiary

PayPal

Travel Percent

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit.

Our Benefits

PayPal offers a balanced hybrid work model with 3 days in the office and 2 days remote. Benefits include flexible work environment, employee share options, health and life insurance, and more. Learn more about our benefits.

Who We Are

To learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.