L3 Application Support Engineer (Front Office)

ITC Infotech; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global technology services provider is seeking an experienced L3 Application Support Engineer in São Paulo, Brazil. The role involves advanced support for complex applications, including troubleshooting and optimizing system performance. Required qualifications include 5-10 years of experience in L3 support, strong coding skills in languages like Java or Python, and fluent English communication. Candidates must be willing to participate in technical coding interviews, and some familiarity with Unix/Linux and SQL is beneficial.

Qualificações

• 5-10 years of experience in L3 Application Support.
• Strong knowledge of programming languages like Java, C++, or Python.
• Strong coding and debugging skills required.

Responsabilidades

• Provide advanced L3 support for complex application issues.
• Analyze and resolve production issues efficiently.
• Collaborate with Development and QA teams.

Conhecimentos

L3 Application Support

Object-Oriented Programming

Coding and debugging skills

Fluent English

Ferramentas

Unix / Linux

SQL / database understanding

Descrição da oferta de emprego

ITC Infotech is looking for L3 Application Support Engineer to join our team in Sao Paulo, Brazil. Experience : 5-10 Years.

Working Mode : 5 days Onsite from Office - Location - Sao Paulo, Brazil

Language Required : English (Fluent)

About Us

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Job Summary

We are seeking a skilled and experienced engineers with strong L3 support capabilities to join our front office L3 support team. This role involves troubleshooting, supporting, bug-fixing and optimizing existing systems while ensuring their high performance, scalability, and reliability.

Key Responsibilities

• Provide advanced L3 production support for complex application issues
• Analyze, debug, and resolve production issues efficiently within SLA
• Perform deep root cause analysis (RCA) and implement permanent fixes
• Raise and manage incidents, assess business impact, and communicate updates to stakeholders
• Create and track problem tickets, working closely with Development teams to drive permanent resolution
• Escalate critical issues to management when required
• Debug and fix defects in the existing codebase
• Optimize system performance, scalability, and reliability
• Collaborate closely with Development, QA, and Infrastructure teams

Mandatory Requirements

• Strong coding and debugging skills
• Experience in providing L3 Application Support
• Development experience (preferred or combined with support)
• Strong knowledge of Object-Oriented Programming (Java, C++, Python, or similar)
• Willingness to participate in technical coding interviews.
• Fluent English communication.

Good to have

• Unix / Linux
• SQL / database understanding.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.