Key Account Manager

Pentasia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading gaming firm is seeking a talented VIP Account Manager for a remote position in Brazil. This role involves managing and growing VIP customer relationships and supporting retention strategies. Ideal candidates will have experience in account management, excellent communication skills, and a background in the online gaming industry. You'll also be working with metrics to improve customer satisfaction and loyalty. This position offers a rewarding pathway for those eager to advance in VIP management.

Qualificações

• Experience in account management, sales, or customer service in the betting or gaming industry.
• A personal player base or wallet would be highly valuable.
• Proficiency in data and reporting to analyze customer behavior.

Responsabilidades

• Identify and onboard new VIP clients through networking.
• Manage VIP client relationships ensuring satisfaction.
• Execute strategies to increase player loyalty.
• Design and implement VIP incentives and promotions.
• Monitor performance metrics like betting volume and retention rates.
• Prepare reports on VIP performance.

Conhecimentos

Account management experience

Strong interpersonal and communication skills

Data analysis skills

Experience in customer service

Basic knowledge of sports betting

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

Job Title : VIP Account Manager Location : Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.