Key Account Manager

Pentasia; Teletrabalho; BRL 60.000 - 90.000; Tempo integral

Resumo da oferta

A leading gaming company is seeking a motivated VIP Account Manager to enhance client relationships and drive engagement in the VIP segment. The role involves onboarding new clients, managing existing VIP relationships, executing retention strategies, and collaborating on player incentives. Ideal candidates will possess account management experience, particularly within iGaming, and have strong interpersonal and analytical skills. This remote position in Brazil offers opportunities for professional growth within the dynamic gaming industry.

Qualificações

• Experience in account management or customer service, ideally in online gaming.
• Strong ability to develop client relationships.
• Basic knowledge of the online casino market is advantageous.

Responsabilidades

• Identify and onboard new VIP clients through networking.
• Manage VIP client relationships with a focus on satisfaction.
• Execute engagement and retention strategies.
• Collaborate on VIP incentives and promotions.
• Monitor key performance metrics regarding VIP clients.
• Prepare reports on VIP performance.
• Ensure compliance with gaming regulations.

Conhecimentos

Account management experience

Customer service skills

Strong interpersonal skills

Data analysis

Knowledge of online gaming

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

Job Title : VIP Account Manager Location : Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.