It Egineer - Field Services Professional - Sao Paulo City

Tecnologia Santos; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading tech company in São Paulo is seeking an IT Engineer – Field Services Professional. The role requires over 2 years of technical support experience, focusing on both Windows and Mac environments. Responsibilities include end-user support for various technologies, troubleshooting, and collaboration with the Service Desk. Strong communication skills and a customer service focus are essential. This is a full-time position providing entry-level exposure in a dynamic IT environment.

Qualificações

• Minimum 2 years of IT support experience in a hybrid Windows & Mac environment.
• Excellent written and verbal communication skills.
• Proven ability to work in fast-paced environments.

Responsabilidades

• Provide end-user support for Windows platforms and collaboration tools.
• Support laptops and mobile devices.
• Diagnose and troubleshoot desktop systems and printers.

Conhecimentos

A+ Certification or equivalent

Customer service skills

Active Directory knowledge

Experience supporting mobile devices

Technical support experience

Knowledge of Windows and macOS

Ferramentas

Microsoft Office Suite

Apple Remote Desktop

Microsoft Remote Desktop

Descrição da oferta de emprego

IT Engineer – Field Services Professional – São Paulo

Information Technology cloud and AI Engineer, Oracle, IBM, and Microsoft certified professional, Technical Translator, open to Global Services & …
Languages: Portuguese & English (Professional level – mandatory), Spanish (Nice to have). Location: São Paulo – SP (Onsite). Experience: 2+ years. This is a great chance to work in a dynamic, professional, and collaborative IT environment.

Base Skill Set

• A+ Certification or equivalent experience
• Good working knowledge of Active Directory
• 2+ years providing technical support in a fast-paced and constantly changing environment
• Experience supporting users up to executive / VIP level
• Excellent customer service and communication skills
• Experience supporting Windows-based desktop environments: Windows 7, Windows 8
• Microsoft Office & O365
• Advanced knowledge of Microsoft Office Suite
• Support of video conferencing systems
• Support of mobile devices

Duties & Responsibilities

• Provide end-user support for Windows platforms, collaboration tools, mobile technologies, printing, and video conferencing
• Support laptops, mobile devices, network access, and remote access
• Work collaboratively with the Service Desk for break/fix and end-user support
• Diagnose and troubleshoot desktop systems, printers, and OS issues
• Install, maintain, and upgrade equipment and related infrastructure
• Run diagnostic tests and perform proactive activities
• Identify, research, and resolve technical problems, including Root Cause Analysis (RCA)
• Respond to support requests via phone, email, tickets, and dispatch
• Document, track, and monitor incidents to ensure resolution within SLA windows
• Operating Systems: Windows, macOS (OS X)
• Software: MS Office (Windows and Mac knowledge required)
• Remote support tools: Microsoft Remote Desktop, Apple Remote Desktop, VNC
• Hands‑on experience removing viruses and spyware (Windows)

Base Requirements

• Excellent written and verbal communication skills
• Strong customer service focus
• Proven ability to work in fast-paced environments
• Minimum 2 years of IT support experience in a hybrid Windows & Mac environment
• Experience working with Help Desk operations
• 2+ years supporting mobile platforms: iPhone, iPad, Android
• Strong expertise with iPad / iPhone
• Self‑starter with strong collaboration skills
• High attention to detail and quality standards
• Strong organizational and technical skills
• Ability to re‑prioritize tasks effectively
• Skilled in documenting troubleshooting steps and instructions
• Business professional attire required

Resume submission rules

Your resume MUST be written in English; documents in any other language will NOT be accepted. File name format is mandatory: firstname.lastname.pdf. Example: ronaldo.santos.pdf. Resumes not following these rules will be automatically rejected.

Why Apply?

• Onsite role in São Paulo Capital
• Professional and structured IT environment
• Enterprise-level support exposure
• Opportunity presented by a global IT recruitment organization
• Referrals increase your chances of interviewing at Tecnologia Santos by 2x

Additional Information

Seniority level: Entry level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting