Institutional Service Associate PwD PcD (Pessoa com Deficiência)

JPMorganChase; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading financial institution in São Paulo, Brazil is seeking an Institutional Service Associate to ensure professionalism in addressing client concerns and regulatory requests. This role involves managing complaints, monitoring submissions, and preparing reports for senior leadership. The ideal candidate will possess a relevant Bachelor's degree, be fluent in English, and have strong communication skills. This full-time position offers a dynamic environment fostering teamwork and inclusion.

Qualificações

• Bachelor's degree in Administration, Engineering, Economics or Law.
• Febraban FBB200 Ouvidoria certification or willingness to complete upon hire.
• Fluent in English.

Responsabilidades

• Receive, evaluate, and address complaints and requests.
• Monitor and respond to requests submitted through the Central Bank system.
• Answer and manage a dedicated recorded phone line.

Conhecimentos

Fluent in English

Proactive and engaged approach

Strong communication skills

Formação académica

Bachelor's degree in Administration, Engineering, Economics or Law

Ferramentas

MS Office package

Descrição da oferta de emprego

Description

Join our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency quality service and regulatory compliance.

As an Institutional Service Associate within our Institutional Service team you will be responsible for receiving evaluating and addressing complaints and requests as well as monitoring regulatory submissions. You will engage with clients and internal teams prepare reports for senior leadership and regulators and contribute to the continuous improvement of our service quality. This role offers the opportunity to work in a dynamic environment where your proactive approach and communication skills will be highly valued.

Job Responsibilities

• Receive evaluate and address complaints and requests.
• Monitor and respond to requests submitted through the Central Bank system RDR and CVM.
• Answer and manage a dedicated recorded phone line during business hours (9 : 00 AM to 6 : 00 PM).
• Conduct surveys to assess the quality of service provided to the demands addressed by the ombudsman.
• Log requests and complaints classified as demands into the appropriate system.
• Engage with and elevate matters to the relevant Line of Business when required.
• Prepare reports on Ouvidoria (Brazilian Ombudsman function) activities every six months; submit them to the board and audit committee and publish them on the firm’s website.
• Perform SISBAJUD daily processing of blocks unblocks and judicial transfers.
• Perform CCS daily processing - registration of clients and legal representatives with the Central Bank.
• Prepare Audit Letter statement reports.
• Handle matters related to Bank Secrecy.

Required Qualifications, Capabilities, and Skills

• Bachelors degree in Administration, Engineering, Economics or Law.
• Febraban FBB200 Ouvidoria certification or willingness to complete the certification course and exam upon hire.
• Fluent in English.
• Knowledge of MS Office package.
• Proactive and engaged approach.
• Strong communication skills.

Joining the company you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Reminder : To apply for positions designated for people with disabilities (PWD / PCD) in Brazil it is necessary to provide proof through a medical report during the selection process.

Employment Type: Full-Time

Department / Functional Area: Operations

Experience: years

Vacancy: 1