Implementation Analyst II

FyrFly Venture Partners; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology services company is seeking an Implementation Analyst II in São Paulo to join their Professional Services team. The ideal candidate will have at least 2 years of experience in client implementation management, excellent project management skills, and the ability to lead multiple implementation projects. This role requires strong communication skills and adaptability in a fast-paced environment, working collaboratively with clients and internal teams to ensure successful project delivery.

Qualificações

• 2+ years working in client implementation management or equivalent experience in a software implementation role.
• Ability to manage complex and tight project schedules.
• Experience with AI tools in process enhancement.

Responsabilidades

• Act as the project lead for multiple implementation projects concurrently.
• Scope, plan and manage progress against the plan.
• Translate client needs into technical/functional requirements of the platform.
• Work cross functionally to effectively guide projects.

Conhecimentos

Project management

Client implementation management

Software application configuration

Risk management

Communication skills

Adaptability

Formação académica

BA in a related field

Descrição da oferta de emprego

Implementation Analyst II

• ID: 2025-25790
• Category: Operations
• Position Type: Full Time
• Location: BR – São Paulo

About Blackhawk Network:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

We are looking for an Implementation Manager to join our Professional Services team! Our Professional Services team partners with our clients to design, build and launch our Employee Success™ platform. We are looking for someone who can rapidly execute on all aspects of implementation, manage multiple projects effectively and work collaboratively with people from different functions to achieve project goals. If you have strong project management and consulting skills and love a challenge and driving results, you’ll thrive on our PS team!

Responsibilities:

• Act as the project lead for multiple implementation projects concurrently
• Scope, plan and manage progress against the plan (set up weekly meetings, manage deliverables/milestones, escalate risks and issues, propose new solutions to ensure project delivery)
• Translate client needs into technical/functional requirements of the platform
• Rapidly execute projects within 2-4 months from end to end
• Build and execute on communication plan to support program implementation and user adoption
• Work cross functionally to effectively guide projects from concept to deployment with both internal Achievers resources and external client resources.
• Utilize tracking and reporting tools to ensure effective project documentation, knowledge transfer, and business continuity
• Liaise with developers and designers to enhance site features as required

Qualifications:

• BA + 2+ years working in client implementation mgmt or equivalent relevant experience in a software implementation role, preferably SaaS
• Demonstrated evidence of rapid execution of concurrent short term projects
• Experience with configuring and implementing software applications
• Experience managing and resolving risks and issues
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
• Excellent written and verbal communication skills with a broad range of people
• Ability to assess complex situations and facilitate solutions in a collaborative manner
• Demonstrated flexibility, adaptability and drive
• Evidence of effective multi-tasking, ability to manage complex and tight project schedules
• University degree in a related field

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.