Hr Analyst, Row Pxt Brazil

Amazon Servicos De Varejo Do Brasil Ltda.; Cajamar; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading e-commerce company in São Paulo is seeking an HR Assistant to provide on-site support for Associates across various HR-related areas. Responsibilities include assisting with onboarding, managing payroll queries, and supporting internal communications. Ideal candidates should have over a year of experience in human resources and customer service. This position emphasizes engagement and compliance, offering a collaborative work environment.

Qualificações

• 1+ years of human resources experience.
• 1+ years of customer service experience.

Responsabilidades

• Directly assist Associates and drive case resolution.
• Manage daily exceptions related to time and attendance.
• Support onboarding/offboarding of associates.

Conhecimentos

Human resources experience

Customer service experience

Descrição da oferta de emprego

Summary

The HR Assistant is the first point of contact for on‑site Associate support in BR Operations organization.

They provide friendly and welcoming support to our Associates regarding a broad range of benefits, policy, payroll, time & attendance and other topics while maintaining an appropriate level of confidentiality.

They lead or participate in engagement and internal communications actions, support frontline leaders and engage with other supporting functions to deliver a delightful Associate experience.

Responsibilities

• Associate Support: Directly assist Associates and drive case resolution.
• Staffing: Onboarding / offboarding of T1‑T3 associates.
• Support internal recruiting process
• Time and Attendance / Payroll: Manage daily exceptions, support AAs and leaders with time and attendance matters.
• Scheduling, shift changes, VTO, bank of hours, overtime
• Employee Lifecycle: Front‑line execution of general HR services (cafeteria, shuttle, lockers, swag store, other).
• Engagement & Communication: Execute engagement and communication plans.
• HR Metrics & Analytics: Data collection and input.
• Daily maintenance of HR systems
• Ops Standards: Execute PXT and operational standards - SPPR / SQPR, FSI, AO, Safety Touch, others.
• ER & Compliance: PXT focal point for low complex investigations.
• Supports execution of disciplinary measures
• Talent Development up to L3: Generate insights for T1‑T3 talent management and development.
• Support L3 leaders on providing feedback and driving effective communication.
• Participates in SPPR / SQPR meetings and supports output execution.
• DEI: Support affinity groups and execution of local initiatives related to DEI.

Qualifications

• 1+ years of human resources experience
• 1+ years of customer service experience