Head Of Collections

Whizz; Teletrabalho; BRL 100.000 - 130.000; Tempo integral

Resumo da oferta

A leading e-mobility solutions provider in Brazil is seeking a Head of Collections to oversee daily operations and drive the company's expansion. The ideal candidate will have over 4 years of B2C collections experience, including at least 2 years in a leadership role. Responsibilities include developing strategies to optimize collections, ensuring compliance with relevant regulations, and managing a remote team. This position offers a competitive salary and opportunities for professional growth.

Serviços

Competitive salary with performance bonuses

Opportunities for professional growth

Friendly and supportive team

Opportunity to work at an international level

Qualificações

• 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
• Fluent in English (C1-C2 level).
• Familiarity with relevant U.S. laws, regulations, and best practices in collections.

Responsabilidades

• Oversee daily operations of the collections and repossession teams.
• Develop and implement effective strategies and tools to optimize collections.
• Identify areas for process improvement and provide training to the team.
• Conduct regular reviews of overdue accounts and present progress reports.
• Collaborate with other departments to resolve issues.
• Coordinate with external parties for asset recovery.
• Ensure compliance with U.S. regulations.
• Manage the team in a remote work environment.

Conhecimentos

B2C collections experience

Leadership skills

Fluent in English

Familiarity with U.S. regulations

Microsoft Office proficiency

Google Workspace proficiency

Ferramentas

Collection software

Descrição da oferta de emprego

At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e‑mobility solutions. We offer flexible vehicle ownership and financing options to make e‑mobility accessible and empower our customers. As we continue to grow, we’re seeking a Head of Collections to lead our team and drive our company's expansion.

Responsibilities

• Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
• Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
• Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
• Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
• Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.
• Coordinate with external parties, including law enforcement or third‑party agencies, when necessary to recover assets or resolve disputes.
• Ensure compliance with U.S. regulations and industry standards related to collections.
• Effectively manage the team in a remote work environment, maintaining productivity and accountability.

Requirements

• 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
• Fluent in English (C1‑C2 level).
• Familiarity with relevant U.S. laws, regulations, and best practices in collections.
• Excellent leadership and team management skills.
• Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.

Working Hours

• 40-hours per week (full‑time)

Benefits

• Competitive salary with performance bonuses
• Opportunities for professional and career growth.
• Friendly and supportive team.
• Opportunity to work at an international level.