Growth Operations Manager, Logistics

Didi; São Paulo; Híbrido; BRL 70.000 - 100.000; Tempo integral

Resumo da oferta

A leading mobility technology platform in São Paulo seeks a Growth Operations Manager for logistics to enhance user experience and manage operations. The role requires over 5 years of operational management experience, analytical skills, and team leadership in a fast-paced environment. Benefits include a supportive culture that values diversity and data-driven decisions.

Serviços

Diverse and inclusive workplace

Professional development opportunities

Collaborative work environment

Qualificações

• 5+ years of experience in real-time operations or marketplace management.
• Expert analytical skills with proficiency in SQL and data visualization tools.
• Experience managing a team in a shift-based environment.

Responsabilidades

• Monitor live dashboards and trigger tactical plays to balance marketplace.
• Oversee execution of local strategies for user acquisition.
• Direct response to real-time operational issues.

Conhecimentos

Analytical skills

Operational management

Team leadership

Communication

Data-driven decision-making

Formação académica

Bachelor's degree or equivalent

Ferramentas

SQL

Data visualization tools (e.g., Tableau)

Descrição da oferta de emprego

Growth Operations Manager, Logistics

Job Locations: BR-SP-Sao Paulo

ID: 2025-16000

Category: Operation & Strategy - Mobility

Employee Class: Regular

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.

This data driven role calls for a rare combination of analytical thinking & interpersonal ability to manage operations, sales and stakeholders. 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks. Be prepared for a hectic, fast paced and challenging environment!

Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people that will be using our services frequently.

Role Responsibilities

• Execute Short-Term Balancing Acts: Monitor live dashboards (e.g., driver supply, order volume, wait times) and trigger pre-defined tactical plays (e.g., incentive campaigns, promotional blasts, targeted communications) to balance the marketplace.
• Manage Hyper-Local Strategies: Oversee the execution of city or zone-level strategies for user acquisition (both shippers and carriers) and engagement to maximize match rates and fulfill SLAs.
• Lead Incident Response: Direct the response to real-time operational issues (e.g., weather disruptions, system outages, demand spikes) to minimize impact on users.
• Analyze & Optimize: Conduct post-mortems on performance shifts, A/B test incentive campaigns, and provide daily insights to inform the strategic plans of the Head of Central Operations and the algorithmic models of the Marketplace Architecture Manager.
• Team Management: Hire, train, and manage a team of operations analysts, fostering a culture of data-driven decision-making and rapid execution.

Role Qualifications

• Proven Tactical Execution: 5+ years of experience in real-time operations, marketplace management, or supply/demand coordination within a high-volume, on-demand environment (e.g., ride-hailing, delivery, gig economy).
• Data-Driven Decisiveness: Expert analytical skills with proficiency in SQL and data visualization tools (e.g., Tableau, Looker) to monitor performance and make quick, informed decisions under pressure.
• Levers & Incentives Expertise: Hands-on experience designing and deploying tactical levers such as surge pricing, driver incentives, and promotional campaigns to influence user behavior.
• Leadership & Communication: Experience managing a team in a shift-based or 24/7 environment. Exceptional communication skills to coordinate response efforts across multiple teams.
• Mindset: A relentless executor who thrives in a fast-paced, high-pressure environment. You are obsessed with metrics and outcomes, and you possess a "get-it-done" attitude.
• Personal Attributes: Hypothesis-Driven; Insatiably Curious; Business-Oriented.
  • Hypothesis-Driven: You approach problems with a scientific method: observe, hypothesize, test, and iterate;
  • Insatiably Curious: You constantly ask "why" and dig deeper into the root cause of marketplace behaviors;
  • Business-Oriented: You connect your mathematical work directly to business outcomes like cost savings, revenue growth, and customer retention.
• Cultural Fit: Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper-growth settings; Exceptional communication skills, bridging technical and non-technical audiences; Adaptability, empathy, teamwork, and a proactive approach to driving results.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Women, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on.

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