Gaming) Customer Support Consultant, Emails/Live Chats (Latam, Remotely)

Supportyourapp; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A high-tech unicorn company in Recife, Brazil, is seeking a Customer Support Group Lead to manage a team of up to 20 agents. This role involves driving daily performance metrics across customer satisfaction. The company emphasizes innovation and offers an opportunity to change lives globally. Candidates should have experience in managing customer support teams and be driven to ensure excellence in service delivery.

Responsabilidades

• Manage a team of up to 20 support agents.
• Drive daily performance across CSAT metrics.

Descrição da oferta de emprego

We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting‑edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better!

We’re looking for a Customer Support Group Lead to manage a team of up to 20 support agents and drive daily performance across CSAT,