(fluent English) Customer Support Consultant, hospitality (remote)

SupportYourApp; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global Support-as-a-Service provider is hiring a Customer Support Consultant in São Paulo, Brazil. Ideal candidates should have excellent English skills and at least 6 months' experience in customer support. This remote role focuses on delivering exceptional service while building strong customer relationships. The company promotes a proactive attitude and offers a supportive work environment, with various benefits including flexible scheduling and compensation in USD. Join a team that values development and collaboration.

Serviços

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time

Responsive leadership interested in development

Qualificações

• At least 6 months of experience in a customer support role.
• Experience in the travel industry is a plus.
• Personal computer with at least 8Gb of RAM and stable internet connection.

Responsabilidades

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.

Conhecimentos

Excellent English skills (C1 for both spoken and written)

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Descrição da oferta de emprego

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role

• Excellent English skills (C1 for both spoken and written)
• At least 6 months of experience in a customer support role
• Strong analytical thinking and research skills
• Experience in travel industry
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus

• Experience in hospitality or logistics

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also –internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.