Field Support Specialist

Bebeeit; Barueri; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tech solutions company in São Paulo is seeking a Field Support Specialist to maintain IT systems, generate reports, and resolve technical issues. The role requires bilingual proficiency in Portuguese and English, as well as proven IT support experience. Excellent communication and customer service skills are essential. This position offers an opportunity to contribute to the efficiency of IT operations in a dynamic environment.

Qualificações

• Proven experience in IT support or a similar role.
• Strong knowledge of desktop systems, peripherals, and telecommunication devices.
• Ability to troubleshoot and resolve technical issues efficiently.
• Familiarity with organizational systems and user access management.

Responsabilidades

• Assist in maintaining IT systems functionality.
• Generate and provide IT reports for various devices.
• Coordinate installation and maintenance of software systems.
• Identify and resolve technical issues promptly.
• Respond effectively to customer requests.

Conhecimentos

Bilingual: Portuguese (Fluent)

Bilingual: English (Advanced)

IT support experience

Troubleshooting technical issues

Excellent communication skills

Customer service skills

Descrição da oferta de emprego

Field Support Specialist

We are seeking a highly skilled and proactive individual to ensure the smooth functionality and efficiency of our IT operations.

About the Role

• Assist in maintaining the day-to-day functionality and efficiency of our IT systems.
• Generate and provide IT reports for desktops, printers, peripherals, telephone systems, and cellular devices.
• Coordinate installation and maintenance of complex software systems.
• Identify, manage, and resolve technical issues in a timely manner.
• Respond effectively to customer requests and communicate solutions clearly.
• Update user information in organizational systems.
• Manage and update user access for IT applications for new and existing employees.

Key Qualifications

• Bilingual: Portuguese (Fluent) and English (Advanced).
• Proven experience in IT support or a similar role.
• Strong knowledge of desktop systems, peripherals, and telecommunication devices.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and customer service skills.
• Familiarity with organizational systems and user access management.