Field Support Engineer

Intellicene; Teletrabalho; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading technology solutions provider is seeking a skilled technical support professional to join their team in Brazil. This role involves installing and maintaining enterprise software, supporting customers remotely and onsite, and fostering strong client relationships. Candidates who are fluent in Portuguese, Spanish, and English, with a degree in a relevant field and strong networking knowledge are encouraged to apply. The position requires significant travel to customer sites and a proactive approach to client support.

Qualificações

• 5+ years in customer-facing technical roles is preferred.
• Experience in physical security or video surveillance environments is a plus.
• Understanding of TCP/IP, LAN/WAN, and Multicast networking is essential.

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
• Support video management and dispatch solutions onsite and remotely.
• Travel to customer sites for project deployment and training.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Strong background supporting enterprise software

Customer-facing mindset

Solid networking knowledge

Formação académica

Degree in Engineering, Computer Science, IT

Ferramentas

Salesforce

Zoho

Microsoft 365

Descrição da oferta de emprego

Location : Brazil | Supporting CALA Company : Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end‑to‑end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.