Field Service Technician

Beckman Coulter Diagnostics; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading diagnostics company is seeking a Field Service Technician in Recife, Brazil. The role involves troubleshooting and repairing equipment, maintaining service logs, and fostering customer relationships. Applicants should have an Associate degree and 1 year of relevant experience. The position allows for remote work arrangements, emphasizing the importance of effective communication and customer satisfaction.

Serviços

Remote work flexibility

Enriching career opportunities

Qualificações

• 1-year experience diagnosing and repairing equipment.
• Strong communication skills to convey complex information.
• Valid driver’s license and good driving record.

Responsabilidades

• Complete troubleshooting, installation, and service repairs.
• Maintain customer service logs and order parts.
• Assist in training newer Field Service Engineers.

Conhecimentos

Diagnosing mechanical equipment

Repairing electromechanical equipment

Effective communication

Customer relationship building

Formação académica

Associate degree in technical field

Ferramentas

ServiceMax

SharePoint

KPI tools

Descrição da oferta de emprego

Overview

The Field Service Technician for Beckman Coulter Diagnostics is responsible to be part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory at a dedicated customer site with the liability to execute all service tickets dispatched related to all POV demands following the governance required to this role position with excellence.

This position is part of the Field Service Operations located in Greater Recife and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team and report to the Tech Service Leader responsible for offering frontline support by troubleshooting and resolving issues with technical expertise.

If you thrive in a fast-paced role and want to work to build a world-class Field Services organization—read on.

Responsibilities

• In this role, you will have the opportunity to
• Under minimal direction, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Couter equipment providing excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning and advanced team goals.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
• Foster collaboration by assisting with the training of newer Field Service Engineers.

Qualifications

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related)
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Strong ability to effectively communicate sophisticated information and generate reports
• Demonstrated ownership of Install Base management
• Hold a current valid driver's license and good driving record over the last three years
• It would be a plus if you also possess previous experience in
  • 3+ years’ experience of advanced troubleshooting
  • Developing relationships with customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
  • Advanced user level of English

Benefits

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home.

Additional information about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.