Fc Process Manager - Aces, Amazon Customer

Amazon Servicos De Varejo Do Brasil Ltda. - C41; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading logistics company in São Paulo is seeking a Process Specialist to ensure quality control and drive continuous improvement of Standard Operating Procedures. The candidate will oversee program management, collaborate across departments, and utilize data to enhance performance. Key responsibilities include leading process integration, managing change, and conducting audits. A Bachelor's Degree is required, along with advanced skills in Excel and English. Competitive compensation and opportunities for professional growth are offered.

Qualificações

• Bachelor's degree required.
• Project management experience preferred.
• Advanced skills in Excel and English necessary.

Responsabilidades

• Act as SME on operational processes.
• Lead integration efforts at Delivery Stations.
• Conduct audits for SOP adoption.

Conhecimentos

Project management experience

Data and metrics utilization

Advanced Excel

Advanced English

Formação académica

Bachelor's Degree

Master's degree or MBA

Descrição da oferta de emprego

Requirements

• Bachelor's Degree;
• Program or project management experience;
• Experience using data and metrics to determine and drive improvements;
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
• Advanced Excel;
• Advanced English.

As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company!

More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL).

We are Amazon's last-mile delivery arm, delivering packages and smiles to our customers everyday.

You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes.

As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.

Key job responsibilities

• Your core activities and responsibilities include
• Being the Subject Matter Expert (SME) on all operational processes;
• Leading process integration efforts at our Delivery Stations (DS);
• Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
• Owning and managing change on a granular level;
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
• Make sure that we are always delivering the best possible service to our customers.

A day in the life

You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.

Some of these teams include:

• Station Ops;
• Last Mile team / Delivery Service Providers (DSP);
• Learning;
• Finance;
• HR;

Loss Prevention.

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

• Experience driving process improvements ;
• Master's degree, or MBA in business.