Eos Linux Server Manager (Inglês Avançado)

Tech Mahindra - Brasil; Nova Santa Rita; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global consulting and systems integration firm is seeking a skilled Linux Server Manager to enhance operations. Candidates should have at least 8 years of professional experience, strong expertise in Linux and public Cloud systems, and the ability to solve critical issues independently. The role involves participating in major incident handling, driving standardization in server operations, and analyzing root cause failures. Excellent communication skills and fluency in English are essential. This is a great opportunity to join a transformative team.

Qualificações

• 8+ years of related professional experience.
• Good analytical and solution-oriented thinking.
• Very good communication skills.
• Fluency in English.

Responsabilidades

• Participate in Major incident handling and troubleshoot failures.
• Quickly respond to escalations and prevent issues.
• Drive standardization of server operations.
• Analyze root causes and define corrective actions.
• Orchestrate work across various teams.

Conhecimentos

Linux OS expertise

Cloud platforms (Azure, AWS, Google Cloud)

Network services (DNS, LDAP, HTTP proxies)

Scripting (Shell, Perl, Python, Go)

Problem Management

Formação académica

Bachelor’s degree or higher in Computer Science or related field

Ferramentas

Ansible

CHEF

Pacemaker

Descrição da oferta de emprego

LINUX SERVER MANAGER FOR ENHANCED OPERATIONS SERVICE

We are looking for professionals with extensive experience in Linux and Unix, and public Cloud, for support in Professional Services.

The ideal candidate has deep understanding of Cloud operations, being able to give L3 support, acting in a big team, dedicated to help clients. We need someone able to solve critical and high-impact issues independently.

A customer first mindset is a must.

• Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer. (Level 3 support)
• Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system
• Drive initiatives to standardize and simplify server operations.
• Continuous improvement methodologies : root cause analysis for Service requests failures / outages, performance issues
• Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
• Coordinate and orchestrate the work between the various teams, collaborating with other units within and outside Enterprise Cloud Service units.
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focusing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

SKILLS AND COMPETENCIES

• Technically skilled in providing expert support for all Linux OS / Windows and Infra customer issues (Expert Linux Administrator).
• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres.
• Pacemaker administration knowledge.
• Practical experience with OS operation, upgrades and security patching
• Networking experience with the suite of TCP / IP, IP routing, NAT, firewalls
• Experience with network services like DNS and LDAP and HTTP proxies
• Good understanding of IT security, OS hardening
• Experience in script programming (Shell, Perl, Python, Go) and with server automation tools (Ansible, CHEF)
• Experience with server operations in large environments and in public clouds.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience
• Bachelor’s degree or higher (Computer Science, Engineering, Information Technologies Management)
• Good analytical and solution-oriented thinking
• Very good communication
• Experience of safeguarding customer relationship and strong customer service focus
• Fluency in English

We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed.

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers “scale at speed,