English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global customer support company is seeking a Customer Support Agent with proficiency in written English at the C1 level. This remote full-time role involves responding to customer inquiries, providing technical support, and developing strong relationships with clients. Prior experience in customer support is advantageous. The company offers a competitive salary of $900 initially, increasing to $950 after 2 months, along with bonuses and a supportive work environment.

Serviços

20 paid vacation days

10 days of sick leave

Training provided

Management support and motivation

Bonus based on KPI execution

Qualificações

• Proficiency in written English at the C1 level.
• Experience with Windows OS is an advantage.
• Prior Customer Support experience managing relationships is a plus.
• Strong problem-resolution skills.
• Ability to handle sensitive information discreetly.
• Ability to work calmly under stress.

Responsabilidades

• Respond to customer inquiries politely and promptly.
• Support customers with technical questions.
• Cooperate with teams to resolve customer issues.
• Analyze requests and suggest improvements.
• Develop and maintain healthy customer relationships.
• Engage clients and ensure continued product use.
• Follow up on service usage and renewals.
• Understand Valo Motion services in detail.
• Assist customers in finding the best solutions.
• Resolve customer complaints effectively.
• Build trust and transparency with clients.
• Onboard clients via WhatsApp / Google Meet.

Conhecimentos

Proficiency in written English at the C1 level

Strong problem-resolution skills

Experience with Windows OS

Ability to handle sensitive customer information

Ability to remain focused while working remotely

Descrição da oferta de emprego

Join our fast growing company as a Customer Support Agent (with English C1 language skills).

It is a remote full‑time position.

Start date : 05.01.2026

Schedule : 8 AM – 8 PM; 8 PM – 8 AM CET, 24/7, day and night shifts. (2 by 2 – two working days, followed by two days of rest)

At Mindy‑Support you have a great opportunity to get :

• Experience in an international company working with people around the globe.
• Compensation – $900 for the first 2 months, and $950 after 2 months.
• Bonus – $50 depending on the execution of the KPI per month.
• Training will be provided by the company and the client.
• 20 paid days of vacation and 10 days of sick leave per year.
• Management's attention, support and motivation.

Responsibilities :

• Politely respond to customers’ inquiries in a timely manner.
• Support with technical questions.
• Cooperate with development and QA teams to resolve issues from customers.
• Analyze customer requests and suggest improvements.
• Develop healthy customer relationships.
• Keep clients engaged and regularly using products.
• Constant follow‑up on clients and leads: service usage, issues, renewals.
• Maintain a detailed understanding of Valo Motion services.
• Assist customers with questions and suggest the best solutions for their needs.
• Build customer loyalty and retention.
• Resolve customer issues.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion.
• Build trust and transparency with clients.
• Onboard new clients via WhatsApp / Google Meet.

You are our perfect candidate if you :

• Proficiency in written English at the C1 level.
• Experience with Windows OS will be an advantage.
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus.
• Strong problem‑resolution skills.
• Ability to handle sensitive customer information with confidentiality and discretion.
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients.
• Ability to remain focused while working remotely.

Mindy‑Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back‑office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our customers.

We will be glad to welcome you to our team. Grow your career with Mindy‑Support!