E-mail Deliverability Specialist

Insider One; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading marketing platform provider in São Paulo is seeking an E-mail Deliverability Specialist to enhance email performance across various clients. This role requires over 3 years of experience in digital marketing and familiarity with email technology and analytics. The ideal candidate will proactively manage deliverability issues and conduct meetings for continuous improvement. Join a mission-driven team, embracing diversity and innovation while building a significant impact in the tech community.

Serviços

Internal training programs

Access to learning platforms like Spotify and LinkedIn Learning

Opportunities for community volunteering

Employee Share Ownership Plan (ESOP)

Qualificações

• 3+ years of experience in digital marketing and campaign planning.
• Experience with big four inbox providers and email protocols.
• Basic HTML and email design/production skills.

Responsabilidades

• Monitor email deliverability and conduct investigations into issues.
• Prepare presentations on key findings and recommendations.
• Conduct monthly meetings on learnings from email campaigns.

Conhecimentos

Digital Marketing

Email Technology

Email Deliverability

Technical Skills

Customer Intelligence

Formação académica

Bachelor's degree in Business, Computer Science, or related field

Ferramentas

SAS CI 360

SparkPost

250OK

Google Analytics

Descrição da oferta de emprego

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it – see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting‑edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We are looking for an E‑mail Deliverability Specialist who wants to make the dream a reality.

What You Will Do

• Keep abreast of email marketing industry best practices and proactively apply knowledge.
• Knowledge of typical open rates standards by industry.
• Responsible for reviewing trends and disseminating key information to customers.
• Responsible for health of end‑to‑end mailing activities.
• Had previously experience to work with SAS CI 360, SparkPost and 250OK tools to optimize the performance of email delivery for various clients.
• Responsible for Email monitoring and mitigation, via SAS and SparkPost, including: Daily/weekly spot checks on all available delivery data / metrics per account (including gateway acceptance analysis)
• Investigations into any issue (blocks or spam foldering).
• Mitigation, including working with Sparkpost to produce resolution tickets to ISP’s Meetings to examine delivery practices with key staff.
• Provision of status updates to the customer after each spot check and mitigation.
• Responsible for manual system testing, checking and scanning of email content, plus follow on recommendations re. best practices and Email methods.
• Prepare presentations that document key learnings from test results.
• Execute campaign management and business process audits to determine factors affecting deliverability and reputation.
• Participate in business consultation meetings to promote more effective practices.
• Conduct monthly meetings with customers on “Lessons Learned” from each campaign, including successes and challenges and use these to develop better campaigns in the future.
• Proactively investigate and manage issues affecting email deliverability.
• Create and deliver reports to demonstrate factors affecting deliverability and reputation.
• Developing materials to promote the team, including presentation materials and case studies that highlight the challenges faced and the creativity, technology and methods used to overcome them.
• Understand and follow workplace policies and procedures.

What You Will Need

• Bachelor's degree (preferably in Business, Computer Science, or a related field).
• The ideal candidate will have 3+ years of relevant experience in the following areas:
• Digital Marketing: Customer acquisition, development, retention, and campaign planning, execution, segmentation, and targeting techniques.
• Email Technology: Prior experience in deliverability operations, audience development through email platforms, and familiarity with major ESPs, Google Analytics, and email analytics systems.
• Email Deliverability: Experience with the big four inbox providers, emerging delivery challenges, and a strong understanding of email protocols, including SMTP, MTAs, IP strategies, authentication technologies, reputation management, data hygiene, privacy, opt‑in policies, anti‑spam policies, SNDS, JMRP, Google Postmaster, and Yahoo FBL.
• Technical Skills: Basic HTML and email design/production experience, along with expertise in HTML, CSS, JavaScript, and other coding paradigms for digital marketing.
• Customer Intelligence: Demonstrated success in growing customer engagement and developing strategies to improve customer relationships.

Additional Skills

• Strong academic record, with a degree.
• Track record of successful consulting and problem‑solving, including diagnosis, root‑cause assessment, option evaluation, and resolution.
• Excellent written and verbal communication skills.
• Ability to work effectively in both team environments and independently, with the capacity to manage multiple responsibilities and deadlines.
• Strong conflict resolution, decision‑making, and interpersonal skills.
• A genuine interest in business challenges and the ideation of solutions to meet customer objectives.
• Knowledge of SaaS products and customer base is preferred.
• Ability to travel infrequently.

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility‑based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose‑driven social impact projects.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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