Director Of Delivery Excellence

Bebeetechnicalprogrammanager; Curitiba; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

An innovative technology company in Brazil is seeking a Technical Program Manager to lead delivery teams across various technological tracks. The role involves ensuring projects are delivered on time, collaborating with technology teams, and managing customer relationships for high satisfaction. Candidates should have experience in managing project risks and leading teams to achieve quality standards. This is an excellent opportunity to drive continuous improvement and work in a dynamic environment.

Responsabilidades

• Ensure projects are delivered on time, within scope, and budget by collaborating with technology teams.
• Work closely with customer stakeholders to understand their needs and expectations.
• Manage and lead delivery teams to foster a collaborative and productive work environment.
• Work with Project Management Office (PMO) to ensure quality control procedures are in place.
• Act as a key contact for customers and maintain high levels of satisfaction.
• Conduct regular service/project review meetings with customers and management.
• Adopt customer-specific processes and methodologies to meet their needs.
• Identify and mitigate project risks proactively.
• Ensure project teams meet Service Level Agreements (SLAs) and avoid penalties.
• Drive continuous improvement initiatives to enhance project delivery processes.
• Utilize effective conflict resolution and negotiation tactics to maintain high performance.
• Establish and monitor Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
• Support hiring the right resources for various tracks.
• Ensure Statement of Work (SOWs) are signed and invoices cleared on time.
• Provide visibility to customer on team contributions and obtain feedback regularly.
• Work with customers to identify opportunities and create proposals.

Descrição da oferta de emprego

Job Title

Technical Program Manager

About the Role

As a Technical Program Manager, you will be responsible for leading delivery teams across various technological tracks.

Key Responsibilities

• Ensure projects are delivered on time, within scope, and budget by collaborating with technology teams.
• Work closely with customer stakeholders to understand their needs and expectations.
• Manage and lead delivery teams to foster a collaborative and productive work environment.
• Work with Project Management Office (PMO) to ensure quality control procedures are in place.
• Act as a key contact for customers, high levels of satisfaction.
• Conduct regular service/project review meetings with customers and management.
• Adopt customer-specific processes and methodologies to meet their needs.
• Identify and mitigate project risks proactively.
• Ensure project teams meet Service Level Agreements (SLAs) and avoid penalties.
• Drive continuous improvement initiatives to enhance project delivery processes.
• Utilize effective conflict resolution and negotiation tactics to maintain high performance.
• Establish and monitor Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
• Support hiring the right resources for various tracks.
• Ensure Statement of Work (SOWs) are signed and invoices cleared on time.
• Provide visibility to customer on team contributions and obtain feedback regularly.
• Work with customers to identify opportunities and create proposals.