Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Colombo; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A leading tech consulting firm is seeking a Digital Customer Engagement Manager to drive customer interaction strategies. This remote role offers an opportunity to manage a team of four over 4 to 6 months, focusing on digital solutions in IT Service Management and SAP environments. Ideal candidates will have strong technical knowledge, proficient English, and be capable of troubleshooting complex issues effectively. An understanding of additional languages is a plus.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications.
• Hands-on experience with SAP Basis activities, SAP upgrade versions, and infrastructure updates.
• Working experience with cloud solutions like SAP HEC and SAP S/4HANA.

Responsabilidades

• Manage customer engagement through digital platforms.
• Oversee project management for the engagement initiatives.
• Coordinate with technical teams regarding cloud infrastructure.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Cloud infrastructure operations

Technical troubleshooting

Proficiency in English

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.