CX L&D Trainer

Maersk; Santos; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global logistics company in Santos, Brazil, is seeking a passionate Learning & Development Trainer to enhance capability development and training initiatives. The role involves delivering training sessions, creating learning content, and collaborating with stakeholders. Ideal candidates will have a minimum of 2 years experience in training or related roles, advanced proficiency in Portuguese and English, and strong communication and facilitation skills.

Serviços

Competitive compensation

Diversity-focused talent development programs

Supportive work environment

Qualificações

• Minimum 2 years of experience in Learning & Development or similar roles.
• Experience creating and delivering training programs.
• Advanced proficiency in Portuguese and English.

Responsabilidades

• Deliver training sessions to support onboarding and ongoing development.
• Support the creation of learning materials tailored to business needs.
• Act as a subject matter expert in process knowledge.

Conhecimentos

Strong communication and facilitation skills

Stakeholder management

Cross-functional collaboration

Fast learner

Ferramentas

Microsoft PowerPoint

Microsoft Excel

Descrição da oferta de emprego

Overview

Join the wave of growth at Maersk! We are a movement to connect and simplify customers\' supply chains as a true integrator of container logistics. We are expanding our Global Service Center (GSC) footprint in the Americas and seeking a passionate and energetic Learning & Development Trainer to join our team in Santos, Brazil. If you\'re excited about driving capability development, facilitating impactful training experiences, and helping teams grow and perform, this role is for you.

As an L&D Trainer, you will deliver engaging learning experiences, support onboarding processes, drive upskilling initiatives, and strengthen knowledge around business processes across different teams. You\'ll work with global and regional stakeholders to ensure learning solutions align with organizational priorities and foster a culture of continuous development.

Responsibilities

• Deliver and facilitate training sessions (virtual and in-person) to support onboarding, process refreshers, and ongoing capability building.
• Support the creation and digitalization of learning content and materials that meet learner and business needs.
• Act as a subject matter expert in process knowledge to enable cross-functional team effectiveness.
• Collaborate with regional and global stakeholders to assess learning needs and align training strategies.
• Contribute to the deployment of global learning initiatives and localized programs.
• Provide learning support to teams across various business areas, helping them navigate complex systems and procedures.
• Leverage tools in Microsoft Suite (PowerPoint and Excel) to prepare and deliver training content and reporting.
• Adapt training style and content based on audience needs and business context.
• Maintain flexibility to collaborate across time zones (occasional early mornings or late evenings required).

The Basics

• External candidates: Minimum 2 years of experience in Learning & Development, Training, or similar roles
• External candidates: Experience in shipping background (helpful and complementary)
• Internal candidates: 2 years of experience in Customer Experience or similar roles

• Experience in designing and delivering training programs.
• Experience in Digital Content Creation
• Digital learning experience and comfort with virtual delivery tools.
• Intermediate Proficiency in Microsoft Office Suite in PowerPoint (essential for content creation and presentation) and Excel
• Availability to work from the Santos office.
• Open to a flexible work shift

Languages

• Portuguese (Advanced)
• English (Advanced)
• Spanish (Nice to have)

Key Competencies & Soft Skills

• Strong communication and facilitation skills
• Comfortable leading sessions and engaging audiences for extended periods
• Stakeholder management and cross-functional collaboration
• Positive attitude and high energy
• Fast learner with analytical and process-oriented mindset
• Confident, outgoing, and self-driven
• Passion for learning and development
• Ability to adjust to dynamic environments and shifting priorities

What we offer

Maersk offers exciting global career opportunities that enhance your skills through award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated as part of a values-driven, diverse, and passionate team that supports one another. We promote fairness, respect, responsibility, and care for our business and customers, with competitive compensation and benefits and ongoing investment in personal and professional growth.

We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace and is an equal opportunities employer. We welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website or to apply for a position, please contact us by emailing [e-mail].

#LI-DB1

#LI-SV1