Customer Support Specialist (Portuguese & English)

Coda; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading digital support company in São Paulo is seeking a motivated Customer Support professional to enhance client interactions for both B2B and B2C clients. Responsibilities include resolving customer issues, executing marketing activities, and conducting transaction tests. Ideal candidates should possess excellent communication, problem-solving skills, and be proficient in both Portuguese and English. Join a diverse and inclusive team that fosters innovation and personal growth with a flexible work environment.

Serviços

Wellness Boost

Customized Benefits

Growth Opportunities

Skill Development

Volunteer Time Off

Family Support

Qualificações

• At least 2 years experience in an online or digital customer-focused role.
• Language proficiency in Portuguese and English.
• Comfortable with a rotating / shifting schedule.

Responsabilidades

• Liaise with mobile operators and partners to resolve customer issues.
• Perform marketing activities with the marketing team.
• Conduct transaction tests to identify potential payment issues.

Conhecimentos

Excellent communication skills

Problem-solving skills

Time management skills

Customer-centric mindset

Flexibility to changes

Descrição da oferta de emprego

Customer Support at Coda

Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes.

We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.

To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem‑solving ace.

We are looking for someone with a customer‑centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.

Responsibilities

• Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
• Perform marketing activities with close collaborations with our marketing team.
• Assist to conduct and carry out transaction tests to identify any potential issues of payment channels.

Requirements

• At least 2 years experience in an online or digital customer-focused role.
• Flexible to changes and has a sense of urgency.
• Excellent problem-solving skills.
• Time management skills.
• Language proficiency in Portuguese, and English to answer customers' queries in Portuguese, and English.
• Comfortable with a rotating / shifting schedule.

Please submit your resume in English.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks

Wellness Boost : Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well‑being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off : Enjoy paid time off to make a difference in the world through volunteering.

Family Support : Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

Benefits are reviewed and updated on a yearly basis.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.

Our goal is to foster an inclusive environment where everyone feels welcome and valued.