Customer Support & Revenue Operations Specialist

Fullpond; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-growing real estate startup is seeking a Customer Support & Revenue Operations Specialist in São José dos Campos, Brazil. This hybrid role requires strong customer support skills and familiarity with HubSpot to manage support tickets, assist sales efforts, and support marketing activities. Ideal candidates will have 2+ years in customer support, be detail-oriented, and possess excellent English communication skills. The role offers remote flexibility, professional growth opportunities, and competitive salary incentives.

Serviços

Professional Growth

Take Your Local Holidays

Competitive salary and performance-based incentives

Qualificações

• 2+ years of customer support or helpdesk experience (B2B SaaS preferred).
• Proven success managing support tickets.
• Excellent English communication skills (written and verbal).

Responsabilidades

• Serve as the primary responder for inbound support tickets.
• Manage and optimize workflows and ticket management in HubSpot.
• Execute outbound email campaigns targeting prospects.
• Assist with email marketing campaigns and support digital marketing tasks.

Conhecimentos

customer support experience

HubSpot familiarity

communication skills

B2B SaaS experience

outbound sales assistance

multitasking

Ferramentas

HubSpot

Google Workspace

ClickUp

Canva

Descrição da oferta de emprego

Position Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.

The ideal candidate has strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask across customer support, RevOps, and sales processes in a fast-paced startup environment.

Key Responsibilities

Customer Support & Helpdesk (40–50%)

• Serve as the primary responder for inbound support tickets from users.
• Monitor, triage, and resolve issues through HubSpot Service Hub.
• Maintain strong response / resolution times with empathetic, professional communication.
• Document common issues and build internal resources or playbooks.

HubSpot Operations & Administration (20–25%)

• Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot.
• Maintain data accuracy for contacts, deals, and support tickets.
• Support setup and QA of new sequences, processes, and automation in HubSpot.
• Pull basic reports on sales activity, ticket volume, and marketing performance.

Outbound Sales & Appointment Setting (20–25%)

• Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers.
• Qualify inbound and outbound leads following defined playbooks.
• Set calls and demos for the sales team.
• Track all activities and updates inside HubSpot.

Marketing Support (5–10%)

• Assist with email marketing campaigns, list building, and segmentation.
• Support basic digital marketing tasks as needed.

Required Qualifications

• 2+ years of customer support or helpdesk experience (B2B SaaS experience preferred).
• Hands‑on experience with HubSpot, including:
  • Service / Operations Hub (tickets, workflows, automation)
  • Sales Hub (pipelines, deals, sequences, tasks)
• Proven success managing support tickets as a core responsibility.
• Experience supporting outbound sales workflows, sequences, and appointment setting.
• Familiarity with email marketing or digital campaign support.
• Excellent English communication skills (written and verbal).
• Highly organized, detail‑oriented, and able to manage multiple priorities.
• Comfortable working in a fast‑paced startup environment with shifting demands.
• Availability to work 9 : 00 AM – 5 : 30 PM MST.

Preferred Qualifications

• Experience in real estate or PropTech industries.
• Familiarity with Google Workspace, ClickUp, and Canva.
• Experience building support documentation, macros, or knowledge base articles.
• Track record of improving support metrics or boosting outbound meeting conversions.

What We Offer

• Fully Remote Position! Work from anywhere in the world.
• Professional Growth : Opportunities for career advancement and skill development.
• Take Your Local Holidays : We respect your cultural and personal commitments.
• Impact : Join a mission‑driven U.S. startup where your work directly enhances customer experience and revenue operations.
• Compensation : Competitive salary and performance‑based incentives.