Customer Support Representative (Italian language)

RateHawk; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An international travel-tech company is seeking a Customer Support Representative fluent in Italian to join their remote team. The role involves advising B2B partners, communicating on ongoing cases, and utilizing CRM systems efficiently. Candidates must have upper-intermediate proficiency in both English and Italian, along with strong soft skills and a tech-savvy attitude. The position offers a flexible work schedule, competitive compensation, and opportunities for continuous learning through various trainings and seminars.

Serviços

Remote Work

Great Team

Flexible Schedule

Competitive Salary

Challenging Tasks

Continuous Learning

Corporate discounts on hotels

Qualificações

• Upper Intermediate level of English, both spoken and written.
• Upper Intermediate level of Italian, both spoken and written.
• Soft skills: kindness, empathy, stress-resistance, politeness, and responsibility.

Responsabilidades

• Advise clients and provide initial advice to B2B partners in Italian.
• Communicate with partners about ongoing cases and provide updates.
• Utilize CRM systems and internal databases efficiently.

Conhecimentos

English Proficiency

Italian Proficiency

Soft Skills

Quick Learner

Tech Requirements

Descrição da oferta de emprego

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Advise clients: Take calls and provide initial advice to B2B partners in Italian language;
• Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language;
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Italian Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time.
• Competitive Salary: Earn a base salary of 600 EUR + up to 100 EUR in bonus KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process:

1. Application and CV Review: We’ll take a look at your application and CV.
2. Video Interview: If there’s a match, you’ll be invited to a video interview.
3. Internet Speed Test: Just to make sure you’re all set for remote work.
4. Meeting with HR: A friendly chat with our HR team.
5. Interview results and offer!

If this sounds like the perfect fit for you! We’d love to hear from you! Apply now and let’s create amazing travel experiences together!