Customer Support Representative, II

Zebra Technologies; São Paulo; Híbrido; BRL 15.000 - 25.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Customer Service Representative for a hybrid role. The ideal candidate has 1-2 years of customer service experience and is fluent in English. This position focuses on answering customer inquiries, documenting concerns, and providing solutions in a fast-paced environment. Proper communication skills are essential for success in this role.

Qualificações

• 1 – 2 years of customer service experience.
• Fluent level of English (written and verbal) required.
• Experience with Microsoft business applications is a plus.

Responsabilidades

• Answer initial customer calls and questions.
• Document customer concerns and escalate appropriately.
• Direct callers to the right resources.

Conhecimentos

Customer service

Communication skills

Problem solving

Formação académica

High School or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Remote Work: Hybrid

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra.

Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.

Responsibilities

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication and problem solving skills

Qualifications

Required Qualifications

Preferred Education

High School or equivalent.

1 – 2 years of customer service experience.

Fluent level of English (written and verbal) as well as local language as applicable.

Preferred Qualifications

• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

Hybrid role: São Paulo

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.