Customer Support Engineer - Pwd / Pcd

Algojobs; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A fintech company in São Paulo is seeking a Customer Support Specialist who will engage with customers via chats, emails, and calls, ensuring their satisfaction through troubleshooting and problem resolution. Ideal candidates should demonstrate exceptional communication skills, fluency in Portuguese, and a keen desire to enhance customer experiences. The role offers the opportunity to work in a fully remote team focused on innovative solutions in the payment industry.

Serviços

Dynamic work environment

Opportunity for growth

Remote work flexibility

Qualificações

• Exceptional communication skills for various customer interactions.
• Desire to create outstanding customer experiences.
• Analytical prowess and logical problem-solving skills.
• Meticulous attention to detail.
• Fluency in Portuguese.

Responsabilidades

• Engage with customers through chats, emails, and calls.
• Diagnose and resolve technical troubles.
• Provide alternative solutions to retain customers.
• Conduct follow-ups and manage callbacks.

Conhecimentos

Communication skills

Analytical prowess

Attention to detail

Fluency in Portuguese

Intermediate English skills

Ferramentas

Basic knowledge of SQL

Familiarity with Ruby or Python

Descrição da oferta de emprego

About CloudWalk

We are not just another fintech unicorn.

We are a pack of dreamers, makers, and tech enthusiasts building the future of payments.

With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

What You'll Be Doing

Engage with customers through chats, emails, and calls, offering stellar support and solutions.

Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.

Provide alternative solutions, aiming to retain and delight our customers and clients.

Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed

Exceptional communication skills, adept in various interactions.

A keen desire to create outstanding customer experiences.

Analytical prowess and logical problem-solving skills.

A sense of ownership, treating each situation with responsibility and dedication.

Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.

Fluency in Portuguese.

Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.

Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.

Basic knowledge of SQL.

Nice To Have

Familiarity with programming languages, particularly Ruby or Python.

Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer

A chance to grow and learn in a supportive, dynamic environment.

A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.