Customer Success & Suporte Pleno - Agência De Marketing Seo

buscojobs Brasil; Uberlândia; Teletrabalho; BRL 30.000 - 40.000; Tempo integral

Resumo da oferta

A leading technology support firm in Uberlândia seeks a remote, full-time Technical Support Analyst with 1 to 3 years' experience in Level 1 software support. The ideal candidate should possess excellent problem-solving skills, effective communication abilities, and a robust drive to learn within the energy business. This role also offers significant growth potential within a dynamic startup environment. Perks include 15 days Paid Time Off, a floating day, and sick days.

Serviços

15 days Paid Time Off (PTO)

One floating day

Three sick days

Qualificações

• 1 to 3 years of Level 1 software support experience.
• Proficiency in using the Microsoft Office Suite.
• Must be a self-starter and resourceful.

Responsabilidades

• Deliver Level 1 customer support for our client's software products.
• Help manage complex issues and drive escalations to resolution.
• Gain experience in the oil and gas industry.

Conhecimentos

Level 1 software support

Communication skills in English

Problem-solving skills

Proficiency in Microsoft Office

Ability to manage concurrent tasks

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

WordPress Technical Support

You'll be working directly with our clients to troubleshoot WordPress issues, develop new pages, implement minor CSS corrections, build custom functionalities, and more. Your role is to quickly resolve problems as they arise, ensuring attention to detail and thoroughly testing your work to maintain quality.

• Be good at finding and fixing problems (like checking logs, debugging, conflict checks, etc.), and explain your work to our clients & team in a clear and detailed way.
• Build web pages using well-known builders like Elementor, Beaver Builder, Divi, WP Bakery, etc., and also make PHP-based templates using flexible content plugins like ACF. You should be proficient, particularly in converting mock-ups created with Figma, XD, or Photoshop into pixel-perfect replicas of the original design.
• Customize plugins & themes and develop custom functionalities using hooks (actions & filters).
• Conduct thorough testing of all changes across multiple devices/resolutions, ensuring everything works flawlessly.
• Keep clients and team members updated about your work. As such, excellent communication skills in English are crucial.

In your application, please answer the check question with the number '39' to demonstrate that you've read this job description thoroughly. Applications missing this will not be considered.

Technical Support Analyst

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment before production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter, think big!
• You get to own your job and be recognized for your contributions
• Work with innovative and creative people
• Making mistakes is human. Let's learn from them. Be transparent!
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP