Customer Success & Suporte Pleno - Agência De Marketing Seo

buscojobs Brasil; Parnaíba; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A nearshore software development company seeks a Technical Support Analyst to provide Level 1 support for software products. Candidates should have 1 to 3 years of experience and must be available for on-call rotation. This remote position requires proficiency in Microsoft Office and strong problem-solving skills. Join a collaborative and transparent culture with opportunities for growth and learning.

Serviços

15 days PTO

One floating day

Three sick days

Holidays

Qualificações

• 1 to 3 years of Level 1 software support experience required.
• Must be available for on-call rotation.
• Experience in a startup environment is a plus.

Responsabilidades

• Deliver Level 1 customer support for the client’s software products.
• Manage complex issues and drive escalations to resolution.
• Work U.S. CST business hours.

Conhecimentos

Level 1 software support

Problem-solving skills

Proficiency with Microsoft Office

Customer retention

Ability to work independently

Formação académica

Bachelor’s degree or equivalent experience

Descrição da oferta de emprego

Overview

Technical Support Analyst (Remote, full-time) with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will help ensure our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform for energy industry customers, delivering field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, the client aims to accelerate business performance, improve operational efficiency, and reduce costs.

Responsibilities

• Deliver Level 1 customer support for the client’s software products
• Work on technical issues and manage the direct client feedback loop
• Help secure existing revenue through customer retention
• Manage complex issues and drive escalations to resolution
• Build cross-application knowledge among core modules
• Push the software to be efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• 1 to 3 years of Level 1 software support experience
• Basic skills; proficiency with Microsoft Office
• A drive to continue learning in energy and the client’s software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Dependability and ability to prioritize concurrent tasks
• Must be available for on-call rotation
• Ability to work U.S. CST business hours
• Self-starter and resourceful; able to work independently or as part of a team
• Experience in a vibrant, dynamic startup environment; trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor’s degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software
• Experience supporting SaaS applications and reproducing issues in a test environment
• Familiarity with the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting or related fields

Additional Information

• Own your ideas and think big; contribute to a collaborative environment
• Opportunity to work with innovative and creative people
• Transparent culture with learning from mistakes
• 15 days PTO, one floating day, three sick days, and holidays
• Start: ASAP

About Velozient

Velozient is a privately held nearshore software development company providing outsourced development resources to North American companies. We focus on world-class remote resources and growth in a fast-paced, dynamic team environment.