Customer Success & Suporte Pleno - Agência De Marketing Seo

buscojobs Brasil; Alagoas; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de suporte técnico está buscando um Analista de Suporte Técnico remoto para atuar no mercado brasileiro. O candidato ideal deve ter pelo menos 2 anos de experiência em atendimento ao cliente e ser fluente em Português, com bom conhecimento de inglês e espanhol. As responsabilidades incluem fornecer suporte técnico, colaborar com a equipe e contribuir para a melhoria da experiência do cliente. A posição oferece trabalho totalmente remoto e pagamento em USD.

Serviços

20 dias trabalhados pagos por ano

Opção de trabalhar em espaço de coworking

Salário competitivo

Qualificações

• Mínimo de 2 anos de experiência em atendimento ao cliente, preferencialmente em suporte remoto.
• Fluência em Português e nível intermediário em Inglês.
• Capacidade de explicar conceitos técnicos a usuários de diferentes níveis.

Responsabilidades

• Fornecer suporte técnico remoto para clientes conforme horário de trabalho do Brasil.
• Colaborar com a equipe interna para melhorar a experiência do cliente.
• Manter comunicação constante com as equipes de suporte e desenvolvimento.

Conhecimentos

Conhecimento em software de suporte

Habilidades em resolução de problemas

Comunicação em Português e Inglês

Formação académica

Diploma de nível superior ou experiência equivalente

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Technical Support Analyst

Hoje

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment before production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter, think big!
• You get to own your job and be recognized for your contributions
• Work with innovative and creative people
• Making mistakes is human. Let's learn from them. Be transparent!
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

Arapiraca, Alagoas Callbell

Hoje

Job Description:

Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.

Responsibilities:

• Provide remote technical support to clients, with availability to work according to Brazil business hours.
• Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
• Maintain constant communication with the support and development teams.
• Contribute to the creation and updating of knowledge base articles and user guides.

Requirements:

Mandatory:

• At least 2 years of prior experience in customer service, preferably in remote support or help desk.
• Knowledge of the SaaS market.
• Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
• Basic knowledge of Microsoft Excel and its key functions.
• Ability to explain technical concepts to users with different skill levels.
• Availability to work within the Brazil time zone.

Preferred:

• Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
• Ability to solve problems proactively and efficiently while working independently.
• 20 paid working days off per year.
• Option to work from a coworking space.
• Competitive salary aligned with the market.

Hoje

Cargo