Customer Success Specialist Team Lead

Qualitrol; São Paulo; Híbrido; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology firm in São Paulo is seeking a Customer Success Specialist Team Lead. The role involves providing quotations, triaging client requests, and supporting team onboarding. Candidates should have strong communication skills, attention to detail, and proficiency in English. Experience with Oracle and Salesforce is preferred. This hybrid position allows for three days in the office and two remote, offering excellent benefits including a competitive salary and paid time off.

Serviços

Competitive salary

Twenty-eight days of paid time off

Flexible working hours

Health benefits effective first day

Education reimbursement

401k matching

Qualificações

• Requires full professional proficiency in English.
• Ability to assist in training and onboarding of team members.
• Experience in process improvement preferred.

Responsabilidades

• Provide tier 1 quotations and technical documentation for clients.
• Assist in triaging inbound client requests.
• Act as tier 1 phone support for inbound calls.

Conhecimentos

Strong written and verbal communications skills

Attention to detail

Quick learning ability

Formação académica

College level Degree preferred or HS Degree with related work experience

Ferramentas

Oracle

Salesforce

Descrição da oferta de emprego

Excellent Pay and Benefits!

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately).

We have annual reviews and career development planning to help get you to the next level in your career.

Our family friendly environment also provides paid Maternity / Paternity leave, Adoption leave, Life Insurance and more.

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems.

We believe in absolute inclusion and diversity.

Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

As a Customer Success Specialist Team Lead with the Asset Protection product line, you will be exposed to many facets of the business.

From triaging and replying directly to inbound client requests; to working with the engineering, order entry and production teams to ensure a smooth and successful client experience.

The exposure provided opens many growth opportunities.

We seek continuous improvement for our Customers our Products our Processes and Ourselves.

Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!

Here’s where you’ll demonstrate your proficiencies :

• Provide tier 1 quotations and technical documentation, escalating to tier 2 Applications Engineer or Order Administrator where necessary.
• Assist in training and on-boarding of other CSS representatives.
• Assist in developing team work instructions.
• Triage inbound client requests.
• Act as tier 1 phone support for inbound calls, escalating to tier 2 Applications Engineer or Order Administrator where necessary.
• Provide proactive client support to ensure success from quote to order.

Skills & Experience

College level Degree preferred or HS Degree and related work experience.

Strong written and verbal communications skills.

Focus on Customer Success.

Requires attention to detail and ability to quickly learn new processes required.

Process Improvement Experience.

Full professional proficiency in English (business-level communication required)

Proficiência profissional completa em inglês (necessário nível de conversação para ambiente corporativo)

This is a hybrid role, with three days working from the São Paulo office and two days working from home.

Preferred Skills :

• Oracle and Salesforce experience
• Knowledge of electric power transmission and distribution

Please note : resumes must be submitted in English to be considered.

Importante : currículos devem ser enviados em inglês para que possam ser considerados no processo seletivo.

Employer Description

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology.

With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably.

Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most.

At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

Organization Description

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies.

Established in , QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs.

We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution.

At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer