Customer Success Specialist Rs,Br Posted 3 Months Ago

Fortive; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global industrial technology company is seeking a Customer Success Specialist in São Paulo. In this hybrid role, you'll manage inbound client requests and provide proactive support to ensure a smooth experience from quote to order. Ideal candidates should have strong communication skills, a focus on customer success, and proficiency in English. You'll enjoy benefits such as competitive salary, flexible working hours, and substantial education reimbursement.

Serviços

Competitive salary

Twenty-eight days of paid time off

Flexible working hours

Education reimbursement

401(k) matching

Paid Maternity/Paternity leave

Qualificações

• Demonstrate strong written and verbal communication.
• Experience in customer success roles.
• Ability to quickly learn new processes.

Responsabilidades

• Provide tier 1 quotations and technical documentation.
• Triage inbound client requests and provide phone support.
• Ensure proactive client support from quote to order.

Conhecimentos

Strong written and verbal communication skills

Focus on Customer Success

Attention to detail

Process improvement experience

Full professional proficiency in English

Formação académica

College level degree preferred or HS degree and related work experience

Ferramentas

Oracle

Salesforce

Descrição da oferta de emprego

Hybrid Customer Success Specialist

Sao Paulo, RS, Brazil

Fortive Corporation

Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit.

Our forward‑looking companies lead the way in software‑powered workflow solutions, data‑driven intelligence, AI‑powered automation, and other disruptive technologies.

We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team of 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.

We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. We believe in us. We believe in the power of people working together to solve problems no one could solve alone. We believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies.

Established in , QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs.

We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment, and information products across power generation, transmission, and distribution.

At Qualitrol, we are redefining condition‑based monitoring.

Equal Opportunity Employer

We are an Equal Opportunity Employer.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .

Job Description (US)

Role: Customer Success Specialist

Location: São Paulo, Brazil

Benefits

Qualitrol employees receive a competitive salary, twenty‑eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100 % education reimbursement toward a degree, and 401(k) matching (vesting immediately).

We have annual reviews and career development planning to help get you to the next level in your career.

Our family‑friendly environment also provides paid Maternity / Paternity leave, Adoption leave, Life Insurance and more.

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems.

We believe in absolute inclusion and diversity.

Your Impact

As a Customer Success Specialist with the Asset Protection product line, you will be exposed to many facets of the business—from triaging and replying directly to inbound client requests to working with the engineering, order entry and production teams to ensure a smooth and successful client experience.

The exposure provided opens many growth opportunities.

We seek continuous improvement for our Customers, our Products, our Processes and ourselves.

Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!

• Provide tier 1 quotations and technical documentation, escalating to tier 2 Applications Engineer or Order Administrator where necessary.
• Triage inbound client requests. Act as tier 1 phone support for inbound calls, escalating to tier 2 Applications Engineer or Order Administrator where necessary.
• Provide proactive client support to ensure success from quote to order.

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:

• College level degree preferred or HS degree and related work experience.
• Strong written and verbal communication skills.
• Focus on Customer Success.
• Requires attention to detail and ability to quickly learn new processes.
• Process improvement experience.
• Full professional proficiency in English (business‑level communication required).
• Professional proficiency in English (necessary level of conversational for corporate environment).

This is a hybrid role, with three days working from the São Paulo office and two days working from home.

Preferred Skills

Oracle and Salesforce experience.

Knowledge of electric power transmission and distribution.

Please note: resumes must be submitted in English to be considered.

Importante: currículos devem ser enviados em inglês para que possam ser considerados no processo seletivo.