Customer Success Specialist

Oneday; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative tech education platform is hiring a Customer Success Specialist to enhance the student experience. You will engage with students, monitor their progress, and drive their success through feedback and relationship-building. The ideal candidate will be a fluent English speaker with an entrepreneurial mindset, capable of thriving in a fast-paced startup environment. A passion for education and startups is highly desirable. This role offers competitive salary, equity options, and a unique opportunity to shape lives through education.

Serviços

Competitive salary + equity

Accelerated learning journey

Real responsibility and impact in a startup environment

Qualificações

• Fluent in English, exceptional communication skills are essential.
• Must exhibit an entrepreneurial mindset with proactive problem-solving abilities.
• High empathy and relationship-building skills required for daily interactions.

Responsabilidades

• Build strong relationships with students and mentors.
• Monitor student progress to boost engagement and satisfaction.
• Identify blockers and motivate students to stay on track.
• Conduct community touchpoints and onboarding sessions.
• Transform feedback into actionable insights for improvement.
• Drive core KPIs like retention and student outcomes.
• Help develop scalable Customer Success processes.

Conhecimentos

Fluent English speaker with exceptional communication skills

Entrepreneurial mindset

High empathy and relationship skills

Ownership mentality

Passion for business, startups, or education

Descrição da oferta de emprego

LOVE startups and always dreamed of working in tech?

WANT to build meaningful relationships and help ambitious entrepreneurs succeed?

BELIEVE you can use initiative and ownership to fast-track your career?

THEN READ ON!

Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business dreams into reality.

Backed by $15M in seed funding from top-tier VCs in the UK and Silicon Valley, Oneday is scaling fast. Our mission : redefine business education and become the largest entrepreneurship school in the world.

Join us and help shape a world where anyone, anywhere, can build a company.

WHAT IS THIS ROLE ABOUT?

We are hiring an entrepreneurial Customer Success Specialist who will own the student experience end-to-end. Your mission is to wow our students , keep them deeply engaged, and ensure they achieve real outcomes through the program.

You will be part relationship-builder, part problem-solver, part coach. You will collaborate closely with our admissions, mentor, and product teams — acting as the voice of the customer inside Oneday.

This is NOT a routine support role. This is a high-ownership, fast-paced, startup CS role for someone who wants to grow fast.

WHAT YOU’LL DO

• Build strong relationships with students and mentors to ensure a world-class experience
• Monitor student progress and proactively increase engagement, satisfaction, and completion
• Identify blockers and help students stay motivated and on track
• Run check-ins, onboarding sessions, and community touchpoints
• Turn feedback into insights to improve the product and operations
• Drive retention, NPS and student outcomes as your core KPIs
• Contribute to building scalable CS processes as we grow

WHO WE’RE LOOKING FOR

• Fluent English speaker with exceptional communication skills
• Entrepreneurial mindset — you take initiative, move fast, and solve problems without waiting for instructions
• High empathy + relationship skills (you enjoy speaking with people daily)
• Ownership mentality — you think in outcomes, not tasks
• A passion for business, startups, or education is a big plus
• Bonus experience in Customer success, account management, community management, or support
• Bonus experience in Startup or fast-growth environments

WHAT’S IN IT FOR YOU

• The full startup experience — real responsibility, real impact, real growth
• Competitive salary + equity
• An accelerated learning journey surrounded by entrepreneurial people
• A chance to help build something that changes lives at scale