Customer Success Partner Senior Advisor - Leanix

Sap; São Paulo; Híbrido; BRL 80.000 - 110.000; Tempo integral

Resumo da oferta

A leading tech company in Brazil is seeking a Customer Success Partner Senior Advisor to empower Enterprise customers and enhance their experience with our products. This role will involve retaining accounts and ensuring successful onboarding for new customers while collaborating with various teams. The ideal candidate will have over 7 years of experience in IT Management projects, exceptional Portuguese and English language skills, and a background in project management. A commitment to inclusion and employee well-being is central to our culture.

Serviços

Flexible working models

Focus on health and well-being

Inclusive culture

Qualificações

• 7+ years of experience in B2B IT Management projects with direct customer interaction.
• 2+ years working knowledge with Gainsight or Totango.
• Strong project management experience.

Responsabilidades

• Responsible for retention of Enterprise accounts through communication and support.
• Ensure successful onboarding experience for new Enterprise customers.
• Develop and expand customer accounts by driving product usage.

Conhecimentos

Experience in an internationally operating consulting company

Project management skills

Working knowledge with Gainsight or Totango

Strong computer science fundamentals

Exceptional Portuguese language skills

English language skills

Spanish language skills

Descrição da oferta de emprego

We help the world run better

What you'll do

We are hiring a Customer Success Partner Senior Advisor to join our growing team and guide customers through their journey with the company's suite of products.

The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.

This role will work closely with other teams not only within the Customer Success organization but also the opportunity to collaborate with the global sales, marketing, and product development teams.

• Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance.
• Ensure a successful and robust onboarding experience for all new Enterprise customers.
• Develop and expand customer accounts by driving product usage and increasing user base in customer accounts.
• Execute consulting projects with your customers.
• Translate customer feedback into product requirements.

What you bring

• 7+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
• Experience in project management and project methods
• 2+ years working knowledge with Gainsight or Totango
• Strong computer science fundamentals are preferred.
• Exceptional Portuguese Language skills, English language skills, (Spanish skills a plus), especially technical vocabulary#LeanIX

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID : | Work Area : Sales | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid.