Customer Success Manager

TITAN; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A fast-paced growing SaaS startup is seeking a Customer Success Manager to join its team. In this role, you will manage client onboarding and drive engagement while leveraging your technical expertise. You will identify upsell opportunities and analyze customer data to enhance retention. The ideal candidate has 2-4 years of experience in a similar position within a SaaS company, excellent communication skills, and familiarity with Salesforce. This position offers a competitive compensation package and remote work flexibility.

Serviços

Competitive compensation package

Opportunities for professional growth and development

Flexible remote work

Work-life balance

Qualificações

• 2-4 years of experience in a Customer Success or Technical Account Manager role within a SaaS company.
• Experience in onboarding and implementation processes.
• Familiarity with upsell and cross-sell opportunities.

Responsabilidades

• Serve as the primary point of contact for assigned customers.
• Lead discovery meetings with key users and stakeholders.
• Build strong relationships to drive engagement.
• Identify upsell and expansion opportunities.
• Analyze customer usage data to drive retention strategies.
• Conduct regular business reviews and address issues.

Conhecimentos

Customer success management

Technical account management

Communication skills

Problem-solving

Sales collaboration

Fluency in English

Formação académica

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience

Ferramentas

Salesforce

Other CRMs

Descrição da oferta de emprego

About TITAN

TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

Overview

As a Customer Success Manager, you’ll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities

Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.

Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.

Build strong relationships with key stakeholders to drive engagement and long‑term success.

Identify upsell and expansion opportunities by aligning product capabilities with customer needs.

Analyze customer usage data to proactively address risks and drive retention strategies.

Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements

2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).

Excellent verbal and written communication skills with strong customer‑facing abilities, including a willingness to meet clients onsite and lead business discussions.

Experience in identifying upsell / cross‑sell opportunities and working closely with Sales.

Hands‑on experience with onboarding and implementation processes of Salesforce or other CRMs – a must.

A can‑do approach with strong problem‑solving skills and the ability to work under pressure.

Fluent in English; additional languages are a plus.

Ability to work remotely across EST / PST time zones.

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Benefits

• Work with a dynamic and innovative team in a fast‑growing SaaS startup
• Collaborate with industry‑leading clients and gain exposure to cutting‑edge technologies
• Enjoy the flexibility of remote work and a healthy work‑life balance
• Competitive compensation package and opportunities for professional growth and development