Customer Success Engineer

Riskified; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading e-commerce solutions provider in São Paulo is seeking a Technical Account Manager to serve as the main technical contact for enterprise merchants and optimize their services. The role requires 4+ years of experience in a similar position, strong communication skills, and proficiency in managing technical integrations. If you have a technical background and enjoy solving complex problems, apply now!

Qualificações

• 4+ years of experience as a Technical Account Manager or similar role.
• Advanced proficiency in English writing and communication.
• Client-facing experience with excellent project management skills.

Responsabilidades

• Serve as the main technical focal point for enterprise merchants.
• Analyze clients’ requirements from technical perspectives.
• Build and execute joint project plans with clients.

Conhecimentos

Technical account management

Strong communication skills

Project management

API integrations

SQL proficiency

Problem-solving

Descrição da oferta de emprego

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

Riskified’s clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.

Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.

Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team.

The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants’ growth.

What You’ll Be Doing

• Serve as the main technical focal point for Riskified’s enterprise merchants, leading upsells, cross-sales and other efforts
• Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products’ capabilities
• Build, monitor, and execute joint project plans with clients
• Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services
• Proactively Initiate and design process improvements, tools, features, and product enhancements.

Qualifications

• 4+ years of experience as a Technical Account Manager/ Customer Success Engineer/ Solution Engineer / Technical Project Manager working with multiple enterprise customers’ technical and business teams
• Advanced proficiency in English writing and communication skills required
• Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)
• Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions
• Proven technical background with API integrations; should be comfortable reading logs and source code
• Experience working with databases and querying languages (e.g. SQL)
• Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships
• Prior experience working with internal interfaces such as R&D, Product, Account Management, Sales teams in a global organization
• Enthusiastic problem solver with a proactive approach
• Experience working with e-commerce and/or payments industry - advantage
• Experience with eCommerce platforms such as Shopify and Magento - an advantage