Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 193.000 - 304.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a dedicated customer support agent to handle inquiries regarding accounts and trades. The role requires proficiency in Portuguese and English, with skills in de-escalation and experience in online support platforms. You will document customer issues, collaborate with technical teams, and stay informed on trading rules. This full-time position is remote, adaptable to flexible hours including weekends and nights. Join us to empower users in their trading journey.

Qualificações

• Experience in online customer support is required.
• Able to work flexible hours including weekends and nights.
• Familiarity with finance or customer service is preferred.

Responsabilidades

• Handle customer inquiries via live chat and email.
• Assist customers with KYC verification.
• Collaborate with technical teams for complex cases.
• Stay updated on trading rules and platform alerts.
• Adapt to shift schedules for market coverage.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Fast learner with trading terminology

De-escalation skills

Understanding of Brazilian communication styles

Bilingual in Portuguese and English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.