Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a full-time customer support representative to assist with customer inquiries related to accounts and trading. The role requires online support experience, proficiency in customer support tools, and the ability to de-escalate high-tension situations. Candidates must be fluent in both Portuguese and English, and be adaptable to working weekends and irregular hours. Join us in providing innovative and reliable support to our growing user base.

Qualificações

• Online customer support experience is essential.
• Familiarity with customer support tools such as Zendesk or LiveChat.
• Ability to learn and master derivatives trading terminology quickly.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security setup.
• Document and escalate customer issues accurately.
• Stay updated on futures trading rules and communicate risks.
• Adapt to shift schedules to ensure market coverage.
• Work weekends and irregular hours, including nights.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Fast learning of trading terminology

Patience and resilience

De-escalating high-tension situations

Familiarity with Brazilian / Portuguese user styles

Fluency in Portuguese

Fluency in English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.