Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a dedicated customer support specialist to handle inquiries via various channels, assist with account security, and ensure customer satisfaction. The ideal candidate must have experience in online support, be proficient in Portuguese and English, and be able to adapt to irregular hours. This role is remote and requires a patient, resilient individual who is familiar with Brazilian communication styles. Join a dynamic team focused on empowering users in the crypto space.

Qualificações

• Have online customer support experience.
• Proficient in tools like Zendesk or LiveChat.
• Fast learner with derivatives trading terminology.
• Patient and skilled at de-escalating tensions.
• Familiar with Brazilian/Portuguese user communication.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security.
• Document and escalate customer issues to technical teams.
• Stay updated on futures trading rules and risk alerts.
• Adapt to shift schedules to ensure coverage.
• Willing to work weekends and irregular hours.

Conhecimentos

Online customer support experience

Proficiency in Zendesk / LiveChat

Fast learner

Patient and resilient

De-escalation skills

Familiarity with Brazilian / Portuguese communication

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.