Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 25.000 - 40.000; Tempo integral

Resumo da oferta

A leading crypto exchange is looking for a dedicated Customer Support Representative to join their team. The successful candidate will handle customer inquiries regarding accounts, trading, and payments, helping to resolve issues efficiently. Required skills include online support experience, proficiency in tools like Zendesk, and the ability to communicate in both Portuguese and English. The role offers flexible hours and requires adaptability to target market shifts. This position is remote and suited for resilient individuals who enjoy dynamic challenges.

Qualificações

• Experience in online customer support is required.
• Ability to adapt to different user communication styles in Brazil.
• Must be proficient in Portuguese and English.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and dispute resolution.
• Document customer issues and collaborate with technical teams.

Conhecimentos

Customer support experience

Proficiency in Zendesk / LiveChat

Mastering derivatives trading terminology

Patient and resilient

De-escalating high-tension situations

Familiarity with Brazilian user communication styles

Finance or customer service experience

Proficiency in Portuguese

Proficiency in English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.