Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is looking for a full-time Customer Support Specialist to handle inquiries and assist users with various account and trading-related issues. The ideal candidate should have experience in online customer support, proficiency in relevant tools, and the ability to communicate effectively in both Portuguese and English. This remote position requires adaptability to shift schedules, including potential weekend and night shifts.

Qualificações

• Experience in online customer support is required.
• Ability to work with support tools like Zendesk or LiveChat.
• Should possess patience and strong de-escalation skills.
• Must be familiar with Brazilian or Portuguese user communication styles.
• Essential to be proficient in both Portuguese and English.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security.
• Document and elevate customer issues to technical teams.
• Stay updated on trading rules and platform announcements.
• Adapt to shift schedules for market coverage.
• Willing to work weekends and night shifts as required.

Conhecimentos

Online customer support experience

Proficiency in tools like Zendesk / LiveChat

Fast learner

Patient and resilient

Skilled in de-escalating situations

Familiarity with Brazilian / Portuguese communication styles

Finance or customer service experience

Proficiency in Portuguese and English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.