Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a Customer Support Agent in Duque de Caxias, Brazil. This full-time remote position requires expertise in online customer support and familiarity with financial services. Responsibilities include managing customer inquiries, assisting with KYC processes, and documenting issues. Ideal candidates will be bilingual in Portuguese and English, resilient, and quick learners with strong communication skills. Joining a top-rated platform offers a unique opportunity to engage with a global user base.

Qualificações

• Experience in online customer support is required.
• Familiarity with finance or customer service is preferred.
• Proficiency in Portuguese and English is essential.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist customers with KYC verification and account security.
• Document customer issues and collaborate with technical teams.
• Stay updated on futures trading rules and communicate risk alerts.
• Adapt to shift schedules as required for market hours.
• Willing to work weekends and night shifts.

Conhecimentos

Customer support experience

Proficiency in Zendesk/LiveChat

Fast learner

Patient and resilient

Communication skills

Knowledge of derivatives trading

Descrição da oferta de emprego

About BingX A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de-escalating high-tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.