Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is looking for a customer support professional to join their remote team. This role involves handling inquiries related to accounts and trading, assisting with KYC processes, and maintaining documentation of issues. Candidates should have strong customer support experience, familiarity with finance, and proficiency in both Portuguese and English. The ability to work flexible hours, including nights and weekends, is essential.

Qualificações

• Experience in online customer support preferred.
• Ability to adapt to different user communication styles.
• Familiarity with finance or customer service is a plus.

Responsabilidades

• Handle customer inquiries via various channels.
• Assist with KYC verification and account security.
• Document customer issues and collaborate with technical teams.
• Stay updated on trading rules and communicate alerts.
• Adapt to shift schedules as needed.
• Work weekends and night shifts if required.

Conhecimentos

Customer support experience

Proficient in Zendesk / LiveChat

Resilience in high-tension situations

Fast learner in trading terminology

Communication in Portuguese

Communication in English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.